Public Safety Dispatcher; Entry-Level

Overview

Join a department that cares about its Dispatchers and is LOVED by its community. Elevate your public safety career as a Dispatcher. Our mission at the San Bruno Police Department is to Ensure Peace, Provide Safety, and Build Community. We aim to realize this mission by taking good care of the people who work in our organization so that they can take good care of everyone else.

We believe that the key to providing exceptional police services is consistently deploying strong, healthy, well-trained, emotionally intelligent human beings as San Bruno Police Dispatchers. We have created a healthy, happy, fun working environment, focused on enabling each member of our team to pursue the best possible versions of themselves.

• CalPERS retirement formula:
  Non-Safety 2.7% @ 55 for classic members or 2% @ 62 for PEPRA members
• Annual accruals of vacation days based on years of service, holidays and sick days
• Opportunity for bilingual incentive pay up to 2.5%
• Medical, dental and vision benefits provided with employee contribution
• Life Insurance equal to one year’s annual salary provided at no cost
• Long-term disability insurance provided at no cost
• Home loan assistance program
• Section 125 Flexible Benefit Plan
• Tuition reimbursement

The San Bruno Police Department is recruiting for entry-level Public Safety Dispatchers. Public Safety Dispatchers are responsible for public safety dispatch and related records management activities. This position operates on a 24-hour, 365 days per year basis, and may be assigned to day, swing, or graveyard shifts on a regular, rotational basis that includes nights, weekends, and holidays. Dispatchers perform a wide range of duties involving radio, telephone, and computers, applying various procedures and codes.

They receive and transmit emergency and non-emergency telephone and radio traffic and process communication reports, records, and radio logs, while maintaining a high level of confidentiality. Dispatchers may also support the Police Department by performing clerical tasks, training, assisting with fingerprinting, and being accountable for financial transactions. This position is integral in supporting the goals and objectives of the City and Police Department.

• Receives and transmits emergency and non-emergency telephone and radio traffic.
• Maintains and processes a variety of communications reports, records and radio logs.
• Operates a dispatch console, uses Computer Aided Dispatch (C.A.D.) System and other computer programs to process information and records.
• Responsible for various Record Management System (RMS) entries, including but not limited to citations, warrants, subpoenas.
• Responsible for accurate and timely entries into the California Law Enforcement Telecommunication System (CLETS) and the National Crime Information Center (NCIC).
• Maintains a high level of confidentiality.
• Performs collateral duties including a variety of related clerical tasks such as records entry, fingerprinting and jail operations, and handling cash, bond, and check transactions.
• Performs related duties and responsibilities as assigned.

• The ideal candidate will be able to record and transmit information with speed and accuracy, multi-task, make quick and sensible decisions, learn from constructive criticism, and demonstrate a commitment to quality service. Candidates should have a track record of the following: professional skill with computer keyboard; skill with radio, telephone, and computers; active listening; clear and concise communication; customer-service orientation; adaptability to change;
  
  analytical ability to process information and make informed decisions; ability to establish and sustain trusting relationships; proactive problem solving; attention to detail; and resilience under stress.

• Must be able to pass an extensive background investigation.

• Possession of a high school diploma or GED equivalent. Additional related college coursework or degree preferred.

• At least one (1) year of related work experience requiring alertness and independent judgment, but no previous public safety dispatch…