Guest Services Associate

European Wax Center, Inc. is the largest and fastest-growing franchisor and operator of out-of-home body waxing services in the United States, with over 1,000 locations nationwide. The brand is built on a distinctive philosophy that combines exceptional service, proprietary products, and a welcoming, consistent guest experience. These elements position European Wax Center as the leader in the waxing services category. Team members are supported by strong corporate functions, including marketing, technology, accounting, and finance, all focused on empowering franchisees and elevating the brand.

This structure provides employees with a professional, growth-oriented environment and a clear focus on guest satisfaction.

The Guest Services Associate is a full-time, on-site role based in San Bruno, CA. This position is responsible for warmly greeting guests, managing check-in and check-out processes, and ensuring a smooth, positive experience from arrival to departure. Daily tasks include answering phones, scheduling and confirming reservations, processing payments, and providing information about services, products, and current promotions. The Guest Services Associate also supports the center’s cleanliness and organization, assists with retail product presentation, and helps resolve guest concerns promptly and professionally.

This role works closely with wax specialists and management to maintain high service standards and uphold brand guidelines.

• Strong guest-facing skills, including Guest Services and Guest Service experience in a hospitality, spa, or retail environment.
• Proficient Customer Service capabilities, with a focus on building rapport, handling inquiries, and resolving concerns effectively.
• Experience handling Reservations, appointment scheduling, and managing booking systems with accuracy and attention to detail.
• Clear and professional Communication skills, both verbal and written, with the ability to interact comfortably with diverse guests and team members.
• Comfort using POS systems and basic computer applications; ability to learn new software tools quickly.
• Reliable, punctual, and able to work a consistent full-time schedule, including evenings and weekends as needed.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Previous experience in beauty, wellness, spa, or retail environments is preferred but not required.