Manager, Learning And Development - Product Training & Certification

Manager, Learning And Development - Product Training & Certification

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The Manager, Learning & Development – Product Training & Certification is responsible for the design, development, and delivery of product education and certification programs for both internal associates and external partners. This role reports to the Sr. Manager, Learning & Development – Product Training & Certification and supports the execution of training strategies that empower teams and clients to confidently use Walmart Connect’s advertising solutions.

• Support the execution of go-to-market (GTM) training strategies for new product launches.
• Create a tiered, role‑based learning framework to ensure foundational product competencies are addressed.
• Coordinate ongoing training sessions to build product fluency and solution confidence.
• Collaborate with Product, Marketing, and Sales Enablement teams to align training with product updates and priorities.
• Develop and deliver training refreshers, knowledge checks, and continuous education touchpoints.

• Design and develop certification programs for external audiences (advertisers, agencies, and emerging partners) through Walmart Connect Academy.
• Build learning experiences that help advertisers and partners understand Walmart Connect’s value proposition, campaign creation workflows, and optimization best practices.
• Develop tiered certification pathways (101/201/301) to scale learner progression from platform fundamentals to advanced campaign execution.
• Collaborate with cross‑functional teams (Product, Partner Management, Marketing, Sales) to ensure external learning content is current, relevant, and tied to measurable business outcomes.
• Deliver live and virtual sessions, webinars, and interactive training to reinforce learning and drive partner confidence and satisfaction.

• Design and develop engaging, multi‑modal learning experiences across modalities, including Instructor‑Led Training (ILT), Virtual ILT (vILT), eLearning, video, simulations, and microlearning.
• Use interactive facilitation techniques (role plays, case studies, simulations, group discussions) to maximize learner engagement and retention.
• Apply instructional design, adult learning theory, and UX principles to create intuitive, visually engaging content that promotes application and retention.
• Develop performance support tools (e.g., assessments, videos, infographics, guides, and job aids) that reinforce knowledge retention and skill application.

• Partner with cross‑functional teams to align training content with business priorities.
• Conduct needs analyses with stakeholders to identify learning gaps.
• Collaborate with subject matter experts to ensure certification content is accurate and relevant.
• Represent Walmart Connect Academy in internal and external forums as an education ambassador.

• Bachelor’s degree in Business, Marketing, Communications, Instructional Design, or a related field, or equivalent experience.
• 5+ years in Learning Experience Design, Customer/Partner Education, or Instructional Design with proven success supporting B2B or enterprise organizations.
• Expertise in developing learning content across multiple modalities (ILT, vILT, eLearning, video, microlearning, and blended programs).
• Proficiency with learning tools:
  Evolve, Articulate Rise, Vyond, Canva, Camtasia, Adobe Creative Suite, PowerPoint.
• Excellent communication, storytelling, and facilitation skills.
• Must include a portfolio.

• Master’s degree in Instructional Design, Marketing, or Organizational Development.
• Certifications in L&D, Instructional Design, or Project Management (CPTD,…