YouTube Partner Operations Manager, Media;

Minimum qualifications

• Bachelor’s degree or equivalent practical experience.
• 2 years of experience in a technical project management or a customer-facing role.
• Experience in project/program management or developing scalable solutions within the Technology or Media industry.

• Master’s degree in Business, Statistics, Mathematics, Economics, Engineering or Applied Science, or a related field.
• 2 years of experience managing projects and working with analytics, software coding, or customer-side web technologies.
• Experience with data analysis such as SQL, spreadsheets, evaluating campaign and channel performance.
• Ability to manage multiple, time-sensitive projects while working on their own to drive projects to completion with high attention to detail.
• Ability to troubleshoot issues and effectively communicate technical concepts to audiences.

As a member of the Partner Operations team, you’ll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you’ll drive reach, satisfaction, and resolution — making You Tube an exceptional user experience for everyone.

• Provide operational support for partners on the You Tube platform via email and video communication. Troubleshoot technical issues to enable Partners to maximize their performance on the platform.
• Serve as a consultant to internal, cross-functional stakeholders on the You Tube product. Work with assigned Strategic Partner Managers and Partner Engineers on account and share insights for partner growth.
• Identify opportunities for operational workflow optimization and process improvement.
• Utilize key metrics to assess data through both quantitative and qualitative analysis, generating insights.
• Contribute to scaling Partner Operations for You Tube through innovation, efficiency gains, and root cause analysis, and streamline the operational workflow by identifying and eliminating bottlenecks.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.