Rapid Response Manager, Trust and Safety

Share Rapid Response Manager, Trust and Safety

Google place San Bruno, CA, USA

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in data analytics, Trust & Safety, policy, cybersecurity, business strategy, or related fields.

• Experience working with international issues across multiple geographies, including child safety or online controversial content.
• Experience in driving operational efficiency and process management.
• Experience working with cross-functional partners (e.g., Engineering, Legal, Product) to drive execution or resolve crises.
• Strong communication skills to drive consensus across stakeholders.
• Able to work in a fast-paced, rapidly-changing industry and tolerate ambiguity while seeking to minimize uncertainty through quantitative insights.
• Strategic and analysis skills, including the ability to lead a team to frame problems, structure analyses, and drive to impact.

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right.

You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Rapid Response Manager on the You Tube Trust and Safety team, you will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide You Tube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with You Tube’s Community Guidelines.

This role will require on-call work on weekends and holidays on a rotational basis.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

Trust & Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you’re a big-picture thinker and strategic team-player with a passion for doing what’s right.

You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed – with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Rapid Response Manager on the You Tube Trust and Safety team, you will be responsible for ensuring that our policies are enforced effectively end-to-end, including from the point of identification of possible violation, to removal and appeals. You will work with cross-functional teams to provide You Tube’s response to emerging escalations. You will review graphic, controversial, and sometimes offensive video content in line with You Tube’s Community Guidelines.

This role will require on-call work on weekends and holidays on a…