Learner Success Advocate - Digital Marketing

Learner Success Advocate - Digital Marketing

Join to apply for the Learner Success Advocate - Digital Marketing role at Ziplines Education
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About Ziplines: Ziplines Education is a category‑leading education company that partners with universities to deliver industry‑focused certificate courses that prepare professionals for today’s digital‑first workforce. Each year, we help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range.

We empower adult learners to confidently pursue the career they’ve always wanted.

Our learning team supports and guides learners throughout their course experience. It consists of learning designers, learner success advocates, live session instructors, and career coaches. Employees on this team work as part‑time contractors. Navigating ambiguity, collaborating with team members, and taking ownership are necessary traits for success.

In this contract role, you will support and guide learners throughout their learning journey toward successful completion of the Digital Marketing program. You will work 10‑15 hours a week for the duration of a cohort (10‑12 weeks). The hours are flexible, except for 2 hours a week you will support your designated live cohort session.

• Serve as the primary point of contact for your assigned learners across Slack, email, and Zoom.
• Foster trust & connection while supporting learners in overcoming technical challenges and emotional hurdles.
• Provide support via direct messages, weekly group live sessions, and occasional one‑on‑one meetings.
• Help learners understand core digital marketing disciplines such as SEO, SEM, social media, content strategy, email marketing, and Google Analytics.
• Guide learners in preparing for certifications and navigating common roadblocks.
• Normalize uncertainty and promote experimentation and iteration, especially for learners new to marketing practices and platforms.
• Advocate for learners throughout the course by unblocking obstacles, gathering feedback, and voicing concerns to improve the experience.

• Moderate the live sessions by facilitating Zoom logistics, providing announcements, and adhering to session learning objectives.
• Answer questions and promote learner engagement throughout the sessions.
• Provide administrative support to Live Session Instructors during sessions.
• Partner with Live Session Instructors to host an excellent live session experience.
• Serve as a knowledgeable resource for tools such as Google Ads, GA4, or Hub Spot.

• Closely monitor and guide learner engagement, especially at the beginning of the program.
• Follow learners’ progress, provide feedback, and answer questions.
• Proactively identify at‑risk learners and take appropriate action to engage them.
• Provide consistent accountability support through check‑ins, goal‑setting, and milestone tracking aligned to course modules and certification prep.
• Manage, document, and report on all learner records, engagement/at‑risk metrics, and other pertinent data during the course.

• 2+ years in customer‑facing, education, or coaching roles.
• Solid foundation and understanding of digital marketing core areas – SEO, SEM, email marketing, content strategy, social media, and Google Analytics.
• Demonstrated ability to learn new tools, troubleshoot common issues, and explain concepts clearly.
• Strong written and verbal communication skills tailored for diverse adult learner audiences.
• Experience with Slack, Zoom, Google Workspace, LMS platforms, and CRM systems.
• Confident working autonomously in a remote‑first, fast‑paced startup environment.

• Experience with best practices in adult learning or online education within an ed‑tech setting.
• Experience supporting or working in rapidly changing technical environments.
• Experience with short‑form online learning formats such as bootcamps or certificate programs.
• Hands‑on experience or strong familiarity with core digital…