Subject Matter Expert; SME - AI Client Success & Account Management

About Ziplines

Ziplines Education is a category‑leading education company that partners with universities to deliver industry‑focused certificate courses that prepare professionals for today’s digital‑first workforce. Each year, we have the opportunity to help thousands of career advancers build the knowledge, skills, and credentials they need to move their careers forward. 92% of learners would recommend our programs, and our net promoter score is consistently in the excellent range.

Together, we empower adult learners to confidently pursue the career they’ve always wanted.

Work on this course will begin in the first half of 2026. We will be recruiting for SME roles on a rolling basis from now until the course enters development, so if you think you’re a fit for the role, please fill out an application and we’ll be in touch.

Account managers and client success professionals are managing more accounts, higher expectations, and more complex customer needs than ever before. AI is rapidly transforming client communications, renewal forecasting, business review creation, and customer health monitoring — unlocking new opportunities to grow accounts and deepen loyalty.

This 5‑week program teaches learners how to use generative AI, automation, and customer insight tools to elevate client experience and drive revenue growth. Learners apply AI to core workflows such as reporting, business reviews, objection handling, renewal preparation, and proactive account strategy.

By the end, learners leave with reusable templates, automated playbooks, and the ability to deliver world‑class client success at scale.

You bring at least 10 years of client success or account management experience, at least 2+ years of experience in AI adoption, and a genuine passion for helping professionals thrive and achieve success. You have a point of view on what client success and account management professionals need to succeed in applying AI to their business, and you’re able to break concepts down and make them accessible to beginners.

As a SME for our online course module, you’ll have the opportunity to shape our AI for Client Success & Account Management curriculum, ensure we’re teaching what matters most, share your expertise with career advancers, and guide them toward achieving their goals.

• Create compelling, relevant, industry‑aligned courses that give learners what they need to advance in their field
• Record authentic, engaging videos illustrating AI concepts and showing learners how to use technologies and tools related to driving results with AI.
• Inspire learners, build confidence in their capabilities, and help them understand how to adopt and integrate AI into their client success and account management practice.
• Optimize learner engagement, learner retention, and learner success

Our learners are driven professionals from diverse fields. Some are just beginning to explore new career opportunities, while others are looking to deepen their expertise. What they all share is a strong desire to acquire new skills that will help them advance their careers—whether that’s stepping into a new role, earning a promotion, or excelling in their current position.

Each week, learners:

• Complete on‑demand online content created by industry experts (that’s you!) featuring scenario‑based learning, industry context, expert videos, and best practices (6‑7 hours)
• Apply their skills via a hands‑on “Playbook” project that you help create (1‑2 hours)
• Attend a live session to learn from a different industry expert alongside their classmates (2 hours)
• Get extra support by connecting with classmates on Slack or reaching out to our Learner Success team for support

As a SME, you’ll collaborate with our Learning Experience Design team to shape the on‑demand content and the Playbook, ensuring that the topical coverage, scenarios, videos, and applied skills are relevant and industry‑aligned. Our designers will also ask for your input and review on the live session agenda. Most importantly, you’ll record authentic,…