SOC Operator - Transit Center

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

As a SOC Operator in San Carlos
, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Security Operations Center (SOC) Operator, under guidance of SOC Supervisor, is responsible for assisting company personnel in all concerns that pertain to safety and security for corporate locations around the globe. The individual will work in a SOC environment, monitoring several screens.

The Operator will use a variety of tools that range from access control and alarm monitoring systems to various business intelligence sources, open-source media, Internet, and in-house tools. The Operator is required to detect, analyze, and alert others of any incidents which may impact the client’s people, products, property, or brand image. These may range from extreme weather conditions, political instability, crime, terror, to technical failures.

RESPONSIBILITIES:

Position Type:
Full Time

Pay Rate: $29.79 / Hour

Job Schedule:

Day Time Mon
03:00 PM - 11:00 PMTue
03:00 PM - 11:00 PMSat
03:00 PM - 11:00 PMSun
03:00 PM - 11:00 PM

What You'll Do:

• Primary Responsibilities:
• Alarm Monitoring:
  Operators monitor all physical security equipment on a global basis to ensure the physical security of all employees, contingents, and office spaces
• Access Management:
  Operators manage day to day access to all company facilities, ensuring compliance with customer, auditorial, and company policy
• CCTV System:
  Operators manage the companies CCTV system and process video footage request
• Provide access management to all company facilities
• Conduct alarm monitoring for Open Text facilities
• Manage all video footage requests in accordance with company policy
• Manage all access report requests in accordance with company policy
• Notify the appropriate personnel in an emergency
• Notify, direct, and assist emergency personnel in the event of an emergency
• Liaison between clients, other departments, and company leadership during an emergency
• Directing visitors to the appropriate areas
• Monitor and control removal of company and personal property
• Report all building utility/ service issues as observed and instructed to facilities
• Manage the day-to-day requirements for the Companies Anti-tailgating program
• Evaluate and recommend improved procedural safety/security protocols or processes
• Display exceptional customer service and communication skills
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
• Work flexible schedules, including some nights

Minimum Requirements:

• • High school diploma or equivalent
  • Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
  • Work experience must include of the following:
  • Demonstrated analytic and critical thinking skills and ability to expertly prepare reports
  • Ability to use logic and reasoning to reach conclusions and approaches to problems
  • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
  • Possession of highly proficient computer skills including Microsoft Office applications
  • Ability to communicate effectively with IT and Security Systems professionals
  • Demonstrated ability to operate radio, telephone equipment and/or console monitors
  • Flexibilit…