Service Coordinator- San Onofre

Overview

Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in welcoming communities across the United States. Our team blends property management expertise with military experience, bringing a proactive, solution‑oriented mindset and deep empathy for patrons and colleagues alike. We champion personal and professional growth, offering 150+ hours of development each year, while fostering camaraderie, collaboration, and a people‑first culture that powers outstanding service and positive impact for military families.

A Day in the Life of a Service Coordinator:

• Schedule and conduct home inspections related to the move‑in/move‑out process, including pre‑move‑in/move‑out and final inspections.
• Assist with ordering and scheduling vendor services.
• Maintain and monitor make‑ready boards to ensure timely completion of work.
• Collaborate with maintenance to correctly assign, schedule, and finalize service requests.
• Provide residents with any charges associated with move‑out/final inspection outcomes.
• Create purchase orders for all vendor maintenance services and products (e.g., paint, flooring).
• Generate work orders for make‑readies and other maintenance service requests.
• Assist with closing work orders/tickets once work is completed.
• Schedule and monitor water intrusion; communicate to residents, follow up, and issue 3‑day notices.
• Follow up with residents after services are rendered.
• Promote positive resident relations by promptly responding to concerns and requests.
• Address and follow up on customer service concerns from Satisfied survey.
• Maintain systems and logs (Keytrak, pest control, vendor/product logs, etc.).
• Perform administrative tasks, email communication, data entry into systems (Payscan, Yardi, and others).
• Distribute correspondence/notices (3‑day notices, move‑out charges, water intrusion, etc.).
• Participate in property walks/inspections of grounds, common areas, parking lots, community rooms, make‑readies, quality control to maintain site standards.
• Operate a company or personal vehicle to travel to various locations for work purposes.

• 1‑2 years of experience in residential property management or customer service (preferred).
• Prior work with vendors or ordering services (appliances, plumbing, electrical) preferred.
• Proficiency with personal computer skills, keyboarding, internet, email, math, Microsoft Office (Word, Excel) and related software (Yardi, Payscan).
• Excellent communication and interpersonal skills for interacting with customers, vendors, management, and co‑workers.
• Strong service orientation and ability to work in a fast‑paced environment, multitask, prioritize, and meet operational objectives.
• Positive, professional demeanor in all interactions.
• Valid driver’s license and ability to operate a company or personal vehicle or electrical cart.
• Availability for a flexible schedule, including weekends, off‑hours, and emergencies.
• Knowledge of OSHA laws and regulations.
• Willingness to travel to other regional locations for work, training, meetings.
• Must comply with company policies, rules, and procedures, including the Employee Handbook.

We offer a comprehensive benefits package and support for your career and personal life:

• Medical/Dental/Vision Insurance*
• Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Employee Stock Ownership Plan
• Incentive Bonus Program
• 10 Paid holidays per year
• 40 hours Paid Sick Leave per year**
• 80 hours Paid Vacation per year**
• Medical/Dental/Vision insurance eligibility after 30 days of full‑time employment.
• Vacation and sick time based on employee's hire date.