PRN ("On-Call") Concierge

PRN ("On‑Call") Concierge

At MBK Senior Living, we’re committed to putting people first – our residents and team members. Exceeding expectations and enriching lives drives our day‑to‑day. And it’s all powered by Yoi Shigoto, a Japanese concept that translates to "good, quality work." It’s more than a mantra. It’s part of our company‑wide commitment to build trust, set high standards, and develop potential in ourselves and others!

• Impacting lives and building lasting relationships
• Executing exceptional signature programs in dining, fitness, wellness, and care
• A supportive community team that encourages personal and professional growth and celebrates your success
• A fun‑filled, energetic environment that’s centered in hospitality and high‑quality service
• Competitive salaries
• Professional development, training, and personal coaching through our Mentor, Buddy, and Executive Director in Training Programs
• Education loan assistance & scholarships
• Financial and legal services
• Team Member discounts
• Health and Wellness resources
• Full‑time benefits:
  Medical, Dental, Vision and 401k matching up to 4%
• Childcare and eldercare assistance
• Flexible spending accounts

Open availability

The responsibilities of the Concierge are to handle a variety of administrative duties, greet visitors, answer the phone, relay messages, and often serve as the customer’s first contact with the community. It is important that the Concierge always provides excellent customer service and promotes the positive image of the community through dress and behavior.

• Arrive to work on time and prepared for your shift – 100%
• Maintain a neat and professional appearance, keeping the front entrance, lobby, and reception areas clean and organized – 20%
• Ensure all people who come in contact with the community are welcomed warmly by standing to greet and offering any assistance needed – 30%
• Answer telephones within 3 rings, always using a professional and courteous voice followed by the designated script – 20%
• Transfer incoming calls or take and deliver appropriate messages – 20%
• Monitor all visitors, requesting them to sign in and out of the logbook, reporting and suspicious persons or activity immediately to the supervisor – 20%
• Sort and distribute incoming mail – 5%
• Accept and report resident’s special requests – 5%
• Maintain communities lost and found – 5%
• Order and replenish administrative supplies as necessary – 5%
• Follow all safety standards when operating office equipment – 100%
• Support department heads and Executive Directors in administrative functions – 100%
• Maintain and check off meal attendance tracking form alerting staff of needed room services or residents who have not yet attended meals – 20%
• Display a positive and professional image through actions and dress in accordance with the MBK Principles and Core values – 100%
• Encourage teamwork through open communication with Team Members – 100%
• Perform other duties as consistent with the position and assigned by the front desk supervisor and/or executive director – 20%

• None

• High school diploma or GED
• Age over 18 years
• Background clearance as required by government regulations
• Negative TB test results
• Excellent communication skills including the ability to speak, write and read English
• Ability to operate computer, necessary software programs (Word, email, Excel), scanners, copiers, and fax machines
• Ability to be professional at all times with other Team Members, residents, family members, and visitors
• Follow all grooming and dress standards to present the best image

• Must be able to lift 25 pounds
• Must be able to move intermittently throughout the day and throughout the community
• Must be able to push a resident safely in their wheelchair

$18 - $19/hr

MBK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information, or other protected reason. Our company is committed to providing access, equal opportunity and…