Prevention Case Manager

Join to apply for the Housing and Prevention Case Manager role at FAM - Family Assistance Ministries

This range is provided by FAM - Family Assistance Ministries. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$25.00/hr - $29.00/hr

Position Title:

Housing and Prevention Case Manager

Reports to:

Program Manager

Status:
Full-Time, Nonexempt

The Housing and Prevention Case Manager (HPCM) is accountable for delivering high-quality, outcomes-driven case management across FAM’s housing and prevention services, including transitional shelter, transitional housing, permanent supportive housing (PSH), and prevention/diversion. This role manages a high and dynamic caseload and is responsible for measurable progress toward housing stability, strong service quality, and audit-ready documentation. The HSCM exercises sound judgment, takes initiative, and consistently aligns practice with agency policy and applicable funder and regulatory requirements.

Applicants with strong backgrounds in compliance-driven service delivery, operations, and client support who can demonstrate transferable skills are encouraged to apply.

The HPCM is expected to consistently deliver:

• Housing stability outcomes: measurable progress toward housing placement, retention, and stabilization.
• Prevention/diversion outcomes: timely interventions that reduce homelessness entry risk and support sustained housing.

• Documentation excellence: accurate, timely, complete HMIS and case file records that meet funder and agency standards, effective follow-through, and clear client plans with measurable goals.
• Operational reliability: timely reporting, risk escalation, and consistent compliance with safety and incident protocols.

Case Management, Prevention, and Diversion

• Serve as primary case manager for households across transitional shelter, transitional housing, PSH, and prevention/diversion services.
• Complete end-to-end casework including intake, assessment, individualized planning, goal setting, referrals, ongoing coaching, and stabilization support.
• Provide prevention- and diversion-focused services to reduce housing loss risk, including structured problem-solving, crisis stabilization, and coordinated service linkage.
• Deliver tenancy-focused support that strengthens housing readiness and retention, including client education, landlord/partner coordination, and conflict resolution support as appropriate.
• Demonstrate timely follow-through, barrier resolution, and consistent progress monitoring; adjust service plans based on client needs and verified outcomes.

Documentation, Compliance, and Performance

• Maintain complete, accurate, and timely documentation in HMIS and required databases, including case notes, assessments, service transactions, and outcomes.
• Maintain funder-compliant client files (electronic and/or paper), ensuring documentation is current, consistent, and audit-ready.
• Track client progress and outcomes; support transition/discharge planning and warm handoffs across programs as needed.
• Record time allocation and service units in accordance with contractual requirements.
• Identify and upscale high-risk concerns promptly; complete incident documentation and supervisory notifications per policy.
• Provide concise, timely updates to the Program Manager, including barriers, risks, compliance needs, and operational impacts.

Housing System Coordination and Partner Engagement

• Coordinate services across internal teams and external partners to support stabilization and housing outcomes.
• Navigate complex housing and public benefit systems; maintain effective working knowledge of coordinated access processes and program requirements relevant to the assigned caseload.
• Represent FAM with professionalism and discretion when communicating with housing partners, service providers, and other stakeholders.

Program Operations Support (as assigned)

• Support client transition activities (move-ins/move-outs, unit readiness coordination, and related documentation) as needed for service continuity.
• Participate in staff…