Credit & Collection Specialist - Temporary

Credit & Collection Specialist – Temporary Employment

ePac Flexible Packaging has locations across the United States, Canada, Europe, Africa, Southeast Asia, and Australia. Built on breakthrough digital printing, ePac is at the crossroads of advanced technology and manufacturing. ePac’s mission is to provide consumer packaged goods companies the ability to compete with large brands with great packaging. Our customers are predominantly small and medium‑size CPGs, many of whom are focused on creating natural and innovative products for their consumers.

Since opening our first manufacturing facility in 2016, our mission has been clear – to help small brands obtain big brand presence, give back to the communities we serve, and contribute to the creation of a more sustainable, circular economy.

This remote role is a temporary position for an estimated 3–4 months.

The Credit & Collection Specialist is responsible for collections of accounts exceeding 31 days in all ePac plants, assessing customer credit worthiness, customer communication, processing payments, and managing accounts receivable to ensure timely collection of payments. Key duties include contacting customers with overdue accounts, negotiating payment plans, resolving billing disputes, and maintaining accurate financial records. Strong communication, negotiation, and analytical skills, along with proficiency in accounting software, are essential for this role.

• Review customer credit applications to determine creditworthiness and establish credit limits
• Manage credit limit increase requests
• Review customer reference checks
• Update customer terms on Salesforce accounts

• Manage past‑due customer accounts exceeding 31 days
• Initiate credit holds, credit revocations and claims submissions as needed
• Identify required supporting documentation for collection claims submissions
• Present action items to Sales team and Plant managers on weekly AR call
• Collaborate with Sales to arrange calls with unresponsive customers
• Review internal reports and update Salesforce accounts accordingly
• Follow up on Quality Control complaints that contribute to delayed payment of invoices
• Negotiate and track all payment plans with customers
• Manage outstanding collection claims through completion

• Strong customer service and client relationship building skills
• Ability to work independently and with enthusiasm
• Excellent written and verbal communication skills with the ability to interact with customers and internal stakeholders
• High level of accuracy and attention to detail when handling accounts, records and reports
• Strong experience with cloud‑based accounting tools with preference in Business Central Dynamics 365, Salesforce, Google Suites and Microsoft Excel
• Excellent analytical skills and ability to meet process deadlines

• High School diploma or equivalent
• Bachelor’s degree in finance, business or accounting preferred
• Minimum 3–5 years B2B collection experience
• Full cycle accounts receivable and strong understanding of the accounting life‑cycle
• Experience working with start‑up companies and fast‑growing businesses preferred

• Remote position

24 – 27 USD per hour (Remote – United States / San Diego, California, US)

• Seniority level: Mid‑Senior level
• Employment type: Temporary
• Job function: Finance and Sales
• Industries: Packaging and Containers Manufacturing