Program Coordinator, Behavioral Health Program

Program Coordinator, Behavioral Health Program

Lifeline Community Services is a premier nonprofit organization in San Diego County, dedicated to empowering individuals and families to achieve self-reliance and long-term stability. Our diverse service portfolio spans housing, behavioral health, youth development, and anti-human trafficking initiatives, operating across multiple locations.

Under the supervision of the Behavioral Health Administrative Manager,
provides administrative coordination and performs administrative duties necessary for the daily operations of Lifeline's counseling program for homeless and displaced youth. Responsible for completing documents and reports and submitting them within deadlines, proofreading, file management, quality assurance, data entry, intake, and program specific projects. Must be a multi-tasker with consistent attention to detail, establishing priorities and meeting deadlines. Candidate must be proficient in necessary applications and understand the necessities of confidentiality.

Responsible for and provides clerical assistance to program staff members. The Program Coordinator works as an important and valued part of a multi-disciplinary team.

Duties include but are not limited to:

• Creates and monitors client's charts, assures that administrative documentation is complete and correct.
• Prepares official reports that are submitted to San Diego County Behavioral Health Services. Utilizes Smart Care, Optum, MHoms and DCR systems to run reports, analyze and enters data to prepare contract documents.
• Maintains office files and establishes, develops, and maintain filing system.
• Maintain and organize HIPAA rooms in compliance with industry standards.
• Screens program participants for Medi-Cal eligibility and other Health Insurance.
• Assists in referral and intake tracking process. Coordinates design of data tracking systems to respond to changing contract requirements.
• Works with BH Admin Manager and CCC Program Manager to integrate contract-required administrative and financial documentation into the program's assessment process.
• Prepare brochures, letters, enrollment and resources packets and mailings accurately.
• Data input/management utilizing Microsoft Access/Excel or other data management software.
• Complete work order requests, provides some office management.
• Trains new clinical staff on program administrative processes, including assessment and discharge administrative documentation.
• Assists with orientation for new staff and arranging Lifeline password accesses, equipment, and all staff registrations required by the BBS, BHS, and HHS.
• May supervise and train Administrative Volunteer.
• Serves as program's IT liaison.
• Participate in all required meetings and trainings.
• Attend agency, collaboration, and community meetings as needed.
• Other duties as assigned.

BA, AA or HS diploma + 2 years directly related experience. Bilingual (English-Spanish) preferred. Nonprofit experience preferred. Knowledge of and respect for diverse cultures. Accurate spelling, grammatical usage and excellent communication skills. Knowledge of MS Word, including strong formatting skills. Good working knowledge of MS Excel, Outlook, and other current software as necessary. Knowledge of Smart Care, Optum, MHoms and DCR systems are a plus.

Requires strong time management skills, attention to detail, and organizational skills. Ability to perform tasks in an organized manner with accuracy and attention to detail. Required proficiency in basic word processing, spreadsheet and database programs. Reliable transportation. Position works out of Lifeline's San Diego office but must be available to travel to additional office locations as needed.

$21.00 - $23.10 per hour. Eligible for full employer paid benefits. Additional bilingual pay available.

North County Lifeline DBA Lifeline Community Services ( Lifeline ) is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We are committed to creating a workplace where all employees feel valued, respected, and empowered to bring their best selves to work. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above)…