Front Desk Receptionist

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Position Title: Front Desk Receptionist

FLSA: Part-time (15 hours/week)

Pay: $18.00/hour

Schedule: Tuesday - Thursday, 10 a.m. – 3 p.m.

Location: Downtown San Diego

Why this job?

• Set Schedules (have the same days off every week)
• Employee Assistance Program
• Parking Allotment or MTS Transit Pass
• Opportunity to gain firsthand experience in a nonprofit environment
• Exposure to external stakeholders, community partners, and civic leaders
• Develop professional skills in customer service, office administration, and stakeholder engagement
• Be part of a mission-driven organization making a visible impact in Downtown San Diego

Position Summary

Under the direction of the Executive Administrator to the CEO & COO, Chief Operating Officer (COO), and Vice President of People & Culture, the Front Desk Receptionist will serve as the primary point of contact for guests and callers. This is a high-volume, highly visible role that assists in the day-to‑day coordination of schedules, meetings, and visits from external partners. The Front Desk Receptionist must be proactive in anticipating needs and addressing unforeseen developments, enabling team members to operate as efficiently and effectively as possible in service of the organization.

This individual must demonstrate a high degree of discretion, integrity, and confidentiality. The ideal candidate enjoys engaging with people, thrives in a support role, and takes pride in keeping things running smoothly.

Essential Job Functions & Duties

• Greet & assist visitors at the front door and reception desk professionally and courteously.
• Answer and direct incoming calls on the main office phone line.
• Screen and respond to telephone calls, emails, voicemails, and in-person inquiries.
• Monitor day-to-day office activity and assist in maintaining smooth and efficient operations.
• Support general office functions, including ordering and tracking supplies, performing equipment checks and access card inventories.
• Serve as liaison with the building owner on matters related to facilities, maintenance, and utilities.
• Maintain a tidy and welcoming reception and front office area.
• Assist with monitoring office access and managing guest sign-ins or visitor badges.
• Coordinate with staff to support office needs and logistics.
• Occasionally run local errands related to office operations (e.g., picking up supplies or meals from nearby vendors).
• Serve as point of contact during emergencies and assist in executing safety protocols when needed.
• Regularly walk to nearby office locations (within a 3‑block radius) to drop off mail or small supplies.
• Maintain excellent customer service standards, resolving or directing concerns, requests, and suggestions from community members.
• Interface professionally with board members, their staff, and public and private sector leaders.
• Note:
  
  This job description is not designed to cover or contain a comprehensive listing of all the activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Required Qualifications, Skills, And Abilities

• Valid U.S. Driver’s License & clean driving record (preferred)
• High School Diploma or GED
• Excellent verbal and interpersonal communication skills.
• Professional demeanor and customer service mindset.
• Reliable, punctual, and detail-oriented.
• Ability to maintain confidentiality and exercise discretion.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and phone/email etiquette.
• Ability to speak, read, and write in English.
• Prior front desk or office administration experience is a plus.
• Must be able to sit, stand, and walk for extended periods; lift up to 25 lbs. occasionally.

Pre-employment Requirements

• Criminal Background Check
• Pre-employment Drug Screening
• Motor Vehicle Report (if applicable)

Core Attributes

• Team Player
• Flexible
• Attention to detail
• Outstanding customer service

About The Downtown San Diego Partnership

Recognized by the San Diego Union Tribune for the past 3 years as a Top Workplace in San Diego, the Downtown San Diego Partnership…