Program Assistant, Adult Services

Program Assistant, Adult Housing Services

Join to apply for the Program Assistant, Adult Housing Services role at The San Diego LGBT Community Center.

Established as a community non-profit in 1972, The Center provides targeted programs and services to the full diversity of the San Diego LGBTQ community. The mission of The Center is to enhance and sustain the health and well-being of the lesbian, gay, bisexual, queer, transgender, nonbinary, immigrant, and HIV communities for the betterment of our entire San Diego region. Our vision is to create a center and Center culture where every person feels and knows that they are welcomed, valued, and supported.

As the beacon for our regional LGBTQ community, we actively recommit to being a more vibrant, bold, innovative, safe, and modern center each day than the day before. The Center is sex-positive and provides advocacy and critical health and social support services to support our community members through all stages of life, focusing on our deeply held values of equity, social justice, and client-centered, trauma-informed care.

The Center currently has over 75 staff working at five facilities across San Diego County.

Reporting to the Manager of Adult Housing Services, the Program Assistant provides support and assistance to the Adult Housing Services Team. The Program Assistant works collaboratively with the Adult Housing Services Team and provides resources to program participants who may be experiencing homelessness and/or housing instability, provides administrative support and assists with all programs related administrative tasks. The Program Assistant is expected to be punctual with timely and regular attendance.

• Serves as the first point of contact for program participants to provide general program information and linkages to other members of the Adult Housing Service Team.
• Answers phone calls and responds in a warm and responsive manner, offering support to persons inquiring about services.

• Maintains accurate documentation of client's needs, plans, and service points.
• Assists with data entry into the region's Homeless Management Information System (HMIS) and Apricot 360 Case Management software to adhere to grant and contract compliance requirements.
• Assists in the completion of monthly reports for funder reports as needed.

• Assists with scheduling and planning team meetings.
• Schedule room reservations.
• Performs other clerical duties as needed and assists with special projects.

• Duties needed to help drive to our vision, fulfill our mission, and abide by our organization's values.

• Education and/or
  
  Experience:
  
  1 year of experience providing administrative support and client support to human services programs.
• Language
  
  Skills:
  
  Fluency in English required.
• Computer/Office Equipment
  
  Skills:
  
  Must be comfortable working in PC/Windows-based environments. Must have strong proficiency with Microsoft Office.
• Other
  
  Qualifications:
  • Demonstrated ability to manage multiple tasks with shifting priorities.
  • Must demonstrate competence in working with diverse populations. Those with lived experience as a member of a historically under-served community (i.e., low-income, communities of color, LGBTQ communities, immigrant communities, etc.) are strongly encouraged to apply.
  • Must demonstrate competence in using strength-based, trauma-informed, and Motivational Interviewing Techniques.
  • Punctual, reliable transportation, a valid driver's license, and auto insurance.

• Education:
  
  Bachelor's degree in a human service-related field.
• Language:
  Fluency in Spanish.
• Experience:
  
  2 or more years of experience providing administrative support and client support to human services programs. 1 year or more of experience working for a program that serves people living with mental illness, substance abuse disorders, and/or people experiencing homelessness.
• Other
  
  Qualifications:
  
  Knowledgeable about current issues related to the LGBTQIA+ community, trauma-informed care, and barriers to housing.

• On-site, in the office, with occasional work outside of the office in the community.
• Office in the Hillcrest Neighborhood in the City of San Diego.

• Compensation:
  The pay range for this position is $23.00/hour and is commensurate with experience. This is a Full-Time, Regular Non-Exempt position.
• Benefits:
  The CENTER offers a robust benefits package, inclusive of Competitive Pay Scales, 401(k) Retirement Plan (with company match), Full Medical, Dental, Vision, and Chiropractic Health Coverage, Out-of-Pocket Optional Coverage for Spouses, Domestic Partners, and Dependent Children, Group Term Life Insurance, Full-time and Part-Time Schedules, Generous Vacation and Holiday Benefits, Professional Training & Development Experiences, Opportunities for Promotion & Advancement.

The San Diego LGBTQ Community…