Administrative Support Coordinator

Position Summary

Are you someone who enjoys bringing order to complexity and ensuring important processes run smoothly behind the scenes? Do you have a strong attention to detail and an interest in technology-driven workflows? If so, we invite you to apply for the Administrative Support Coordinator I position within Enrollment Services.

The Admin Support Coordinator I supports a high-volume unit responsible for processing domestic and international academic records for undergraduate applicants, continuing students, and degree candidates. This position coordinates paperless workflows using Electronic Data Interchange (EDI), Optical Character Recognition (OCR), scanning, and document management technologies to ensure accurate, timely processing of student records.

• Coordinate and process incoming domestic and international transcripts using EDI, OCR, scanning, and paperless workflow technologies.
• Review, analyze, and reconcile academic record data, correcting errors and resolving discrepancies across student information, degree audit, and content management systems.
• Monitor and troubleshoot OCR and EDI processes, research issues, and maintain workflow accuracy and efficiency.
• Design and update OCR templates, review job reports, and support continuous improvement of transcript processing workflows.
• Communicate with staff and students regarding transcript submission, electronic transmission, and record processing status.

• Contribute directly to student success and academic integrity.
• Work in a collaborative, mission-driven higher education environment.
• Gain hands‑on experience with modern, paperless technologies and systems.
• Be part of a team focused on continuous improvement and operational excellence.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non‑exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week with onsite work in San Diego.

Enrollment Services is comprised of the Office of Admissions, Office of the Registrar, Class Schedule, Enrollment Services Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Office of Admissions consists of the following areas:
First‑Year Admissions, Transfer Admissions, Graduate Admissions, Athletics & International Admissions, Admissions Eligibility Unit, Transfer Admission Support, and Enrollment Services Support.

The function of Enrollment Services Support (ESS) is to provide administrative support services to the offices in Enrollment Services who provide service to students through determination of eligibility for admission to the University, evaluation of records toward completion of degree requirements, advising and graduation.

Enrollment Services Support is comprised of a manager, lead, six administrative support staff and student assistants. The unit is responsible for a wide variety of administrative support functions including: processing all incoming transcripts for applicants and continuing students; scanning and maintaining all documents related to the students’ academic records; and updating the student information system.

For more information regarding the Office of Admissions, .

Entry to this classification requires a fully functional knowledge of and skill in standard office procedures and practices, as well as an ability to understand and operate in a variety of organizational structures. Additionally, incumbents are expected to have a thorough knowledge of English grammar, spelling, and punctuation and be able to clearly communicate orally and in writing. Some positions may require a knowledge of business mathematics beyond basic arithmetic.

The ability to use and quickly lean new office support technology…