Records and Residency Specialist; Administrative Support Coordinator II

Job no: 562291
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

The Records and Residency Specialist plays an important role in helping students navigate academic records and residency requirements within the Office of the Registrar. This position combines detailed records management with student-facing support, assisting students, families, faculty, and staff with questions related to residency classification, grades, transcripts, registration, and university procedures. The role independently evaluates complex academic record matters and residency reclassification requests, applying CSU policies, California law, and federal requirements with accuracy, sound judgment, and compassion.

This is an excellent opportunity for a detail-oriented problem solver who enjoys interpreting complex policies, supporting students through important decisions, and maintaining the integrity of university records.

• Provide knowledgeable and responsive assistance to students, faculty, staff, and families regarding residency, grades, transcripts, registration, and academic record procedures.
• Review and process academic record transactions and projects requiring the interpretation and application of complex university policies and procedures.
• Evaluate requests for residency reclassification for tuition purposes in accordance with CSU policy, California Education Code, state regulations, and applicable federal requirements.
• Troubleshoot complex records, registration, and residency issues while exercising independent judgment to determine appropriate solutions.
• Maintain accurate academic records and utilize university systems and technology to support timely, consistent, and compliant service delivery.

• Help students navigate important academic and residency processes with clarity and compassion.
• Develop specialized expertise in academic records, residency regulations, and university policy.
• Apply analytical and problem-solving skills to complex situations with a direct impact on students.
• Work in a dynamic Office of the Registrar that values accuracy, responsive service, and collaboration.
• Join a team committed to protecting records integrity and supporting students throughout their university experience.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego, after an initial training period.

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
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Enrollment Services comprises Undergraduate and Graduate Admissions, Office of the Registrar, Prospective Student Services, Out of State Recruitment and Strategic Partnerships, International Recruitment, Enrollment Services Communications, and Office of Financial Aid and Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The primary function of the Office of the Registrar is to represent…