Service Coordinator

Symons Fire Protection, Inc. is a premier, full-service fire-life safety contractor based in San Diego, CA. For over 30 years, we have specialized in the design, installation, inspection, and maintenance of residential and commercial fire sprinkler and fire alarm/low voltage systems throughout Southern California.

We pride ourselves on operational excellence, quality workmanship, and unwavering safety standards. We believe our people are our greatest asset and are committed to providing opportunities to learn, grow, and build a rewarding career in the fire protection industry.

As a Fire Sprinkler Service Coordinator, you will support Project Managers and the Fire Sprinkler Department with project coordination, scheduling, customer communication, resource planning, documentation, project tracking, estimating support, and administrative tasks. You will work closely with Project Managers, field personnel, customers, accounting, estimating, and other departments to help ensure projects are completed accurately, efficiently, and on schedule.

• - 401(k) with company matching
• - Medical, Dental, Vision, Life, and AD&D Insurance
• - FREE Employee Only premium for SIMNSA and Kaiser Permanente Bronze Base medical plans
• - Vacation, Holidays, Birthday Holiday, and Sick Pay
• - Discretionary Bonus Program
• - Training and professional development opportunities
• - Career advancement opportunities
• - Company celebrations and events
• - Employee Referral Program
• - FREE Employee Assistance Plan (EAP)
• - FREE onsite gym
• - FREE premium coffee and snacks

We are seeking a dependable, organized, and detail-oriented Service Coordinator to support the daily operations of the Fire Sprinkler Department. This position will assist Project Managers with project setup, coordination, scheduling, customer communication, resource planning, project documentation, project tracking, reporting, and residential bid support.

The successful candidate will be an effective communicator and multi-tasker who can manage multiple projects and deadlines while maintaining accurate records and providing excellent customer and team support.

The Fire Sprinkler Service Coordinator will help coordinate a variety of fire sprinkler projects, including residential, commercial, new construction, and tenant improvement projects, from initial planning through completion.

• - Assist Project Managers with their overall project responsibilities and provide backup support as needed.
• - Coordinate project activities from start to finish to help ensure projects remain on schedule and within established requirements.
• - Maintain accurate and up-to-date project information in the company's project management software, including Builder Trend.
• - Monitor project information, schedules, tasks, and outstanding items to ensure projects remain organized and on track.
• - Track current project requirements while proactively identifying upcoming needs and deadlines.

• - Assist Project Managers and department personnel in determining required manpower, equipment, materials, and other resources.
• - Coordinate resource needs with appropriate departments throughout the project lifecycle.
• - Help identify potential scheduling conflicts, outstanding requirements, and resource needs.

• - Communicate professionally and effectively with customers regarding project information, scheduling, documentation, and other project-related matters.
• - Serve as a point of contact for customers and internal departments when appropriate.
• - Respond to customer and team inquiries in a timely and professional manner.

• - Become highly proficient in the company's project management software and related systems.
• - Maintain accurate project information, records, schedules, and documentation.
• - Monitor team performance and completion of required tasks within the company's software.
• - Ensure project information is entered accurately and updated in a timely manner.

• - Perform general office and administrative functions necessary to support department and company objectives.
• - Prepare reports, correspondence, spreadsheets, and other documentation.
• - Utilize Microsoft Outlook, Word, Excel, and other general computer applications.
• - Attend departmental meetings as required and participate in project-related meetings when needed.
• - Maintain organized records and…