Front Desk Dental Receptionist - 3D printing assistant

The receptionist is the first point of contact for patients and supports the daily flow of our dental office. The role includes patient service, appointment scheduling, routine administrative and payment support, daily Planned Tracker updates, outbound calls to schedule approved treatment plans, and routine coordination of 3D printer jobs.

Reports to the Office Manager or designated operations supervisor and works closely with Dr. Reddy, hygienists, and dental assistants. Patient service and timely scheduling remain the primary responsibilities; printer tasks are coordinated with front desk coverage

• Greet patients professionally, manage check in and check out, and help new patients complete onboarding.
• Answer and route incoming calls, manage the office email accounts, and respond to routine patient and partner inquiries.
• Enter and update patient demographics and insurance information; verify eligibility and benefits using office procedures.
• Schedule, confirm, reschedule, and cancel appointments in Open Dental; arrange follow up visits and contact patients after missed or canceled appointments.
• Collect payments, prepare statements, record transactions accurately, and assist with approved payment arrangements. Refer clinical questions and financial exceptions to the appropriate team member.
• Maintain a clean, organized reception area and protect patient information in all communications and records.

• Review and update the Planned Tracker each workday using the office workflow. Keep patient, planned appointment, scheduling status, and follow up information accurate and current.
• Make outbound calls to patients with unscheduled, clinician approved treatment plans, following the assigned call list and priorities. Offer suitable appointments and help patients complete scheduling.
• Document each call attempt, contact outcome, patient response, and next follow up date in the designated tracker and Open Dental records. Keep statuses synchronized, including booked appointments and items requiring further follow up.
• Flag clinical questions, insurance or payment concerns, and scheduling barriers for the responsible team member. Report progress and unresolved items to the supervisor; do not change treatment recommendations or promise insurance coverage.

Training is provided. Perform assigned printer tasks only after training and according to the office procedure and equipment instructions.

• Maintain the print job queue and record each job’s identifier, assigned owner, due date, and current status, such as queued, printing, completed, failed, or handed off.
• Check printer job progress at assigned intervals, identify completed or failed jobs, and promptly report errors or delays to the designated clinical or technical team member.
• Check resin levels before assigned jobs and during routine checks. Report low levels and replenish only when trained and authorized, using the resin specified for the job.
• Unload completed 3D print jobs using the approved procedure and required protective equipment. Identify the job and hand it off to the designated team member for any required washing, curing, finishing, and clinical review; record the handoff.
• Keep the printer work area organized and complete assigned routine cleanup. Report spills, equipment problems, and supply shortages immediately.
• Clinical design, selection or approval of resin for clinical use, print parameter changes, troubleshooting beyond the approved procedure, and final approval for patient use belong to the designated clinical or technical team member. This position does not require independent clinical…