Administrative Assistant II

Connect Patients to Care. Make Every Interaction Count.

As an Administrative Assistant II, you are the first point of contact for the Village Health Center. Every day, you will help patients take the next step in accessing care, whether that means finding an appointment that works for them, getting connected with a provider, or making sure important information reaches the right person. Working closely with patients and clinic staff, Administrative Assistant II keeps care moving forward, helps reduce barriers, and fosters a positive experience for people seeking healthcare services.

The Role Serve as a welcoming point of contact for patients calling the Village Health Center, answering questions and helping connect them with the right services and staff.

Manage appointments based on patient needs, provider requests, and established scheduling guidelines.

Return patient voicemails, respond to scheduling questions, and ensure messages reach the appropriate team when additional support is needed.

Verify and update patient demographic and insurance information in the electronic health record (EHR) to support accurate registration and billing.

Assist with patient check-in and registration, helping ensure the information needed for each visit is complete and accurate.

Coordinate patient messages and referral follow-up, helping keep communication between patients and clinical staff moving in a timely manner.

Keep appointment information and administrative tasks organized by monitoring electronic messages, email, faxes, and scheduling reports.

Work alongside medical, dental, and administrative teams to address patient needs and support day-to-day flow of the health center.

What You Bring High School Diploma or GED equivalent.

Fluency in Spanish and English, both spoken and written.

A minimum of six months of experience using an electronic health record system (HER)
Strong customer service, communication, organization, and time management skills.

Basic computer proficiency, including appointment scheduling systems and electronic communication.

Ability to interact professionally and effectively with patients, clinical staff, and individuals from diverse backgrounds.

Preferred Qualifications Experience verifying insurance coverage and program eligibility.

Familiarity with Medi-Cal, Medicare, managed care plans, insurance agreements, and third-party billing requirements.

Why Join Father Joe’s Villages As an Administrative Assistant II, your work will help patients connect with essential health services and ensure their interactions with our health center are welcoming, respectful, and supportive.

Our work is grounded in our values of Compassion, Respect, Empathy, Empowerment, and Dignity (CREED).Compensation and Benefits Pay for this position is based on experience, qualifications, and internal equity. The anticipated starting pay range is $22.00 - $25.30 per hour.

Father Joe’s Villages offers a comprehensive benefits package, including:

Medical, dental, and vision coverage

Retirement plan options

Paid time off Professional development opportunities

Wellness programs

Employee assistance resources to support health and overall well-being

Conditions of Employment Employment is contingent upon successful completion of applicable pre- and post-employment requirements, which may include background checks, health screenings, and other role-related requirements following a conditional offer of employment.

Equal Employment Opportunity Father Joe’s Villages is an equal opportunity employer dedicated to building a diverse, inclusive workforce. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.