Records Assistant

PLNU is a Christian liberal arts university in the evangelical, Wesleyan tradition, offering quality undergraduate, graduate and professional programs. We provide higher education in a vibrant Christian environment where minds are engaged and challenged, character is modeled and formed, and service is an expression of faith. PLNU is an institution that is committed to reflecting the rich diversity of God’s kingdom.

We therefore encourage applications from culturally diverse candidates.

This includes benefits such as health, dental, tuition benefits for employees and dependents, competitive retirement matching, vacation and sick time, and 15 paid holidays per year. In addition, we have many opportunities to engage with our community including staff chapel and a robust wellness program.

Point Loma Nazarene University is seeking a friendly, detail-oriented Records Assistant to provide frontline support for the Office of the Registrar and the students, faculty, staff, and community members it serves. This position plays an important role in supporting the daily operations of the Records Office while helping ensure academic records and processes are accurate, timely, and handled with care. As a primary point of contact for the office, the Records Assistant helps answer questions, process records and documentation, maintain student information, and connect individuals with the appropriate university resources.

The ideal candidate is highly organized, enjoys helping others, and can successfully balance detailed administrative work with frequent customer interaction in a fast-paced academic environment.

Pay range $17.75 - $19.00 per hour

Full time

• Exceptional attention to detail and commitment to accuracy
• Strong organizational skills with the ability to manage multiple priorities and frequent interruptions
• Excellent written and verbal communication skills
• Ability to learn and consistently apply academic policies and procedures
• Strong computer skills and comfort working with electronic records, spreadsheets, and databases
• Ability to work independently while contributing positively to a collaborative team
• Professionalism and discretion when working with confidential student information
• Dependability, punctuality, and strong follow-through
• Knowledge and experience working with a diverse population is preferred

Student & Customer Support

• Serve as a frontline resource for students, faculty, staff, and other visitors to the Office of the Registrar
• Answer and screen phone calls, respond to questions, and provide general information regarding Records processes
• Direct students and other customers to the appropriate university resources when additional assistance is needed
• Communicate Records policies and procedures clearly and professionally
• Assist students with initiating petition processes and tracking submitted petitions

Academic Records & Processing

• Maintain student electronic records, including updates to biographical information, addresses, advisors, and other student data
• Process student verification requests and National Student Clearinghouse verifications
• Assist with official transcript processing and the receipt and distribution of transcripts from other institutions
• Provide support for document imaging, registration, and academic record-keeping activities
• Coordinate and track diploma and replica diploma orders and distribution
• Assist with National Student Clearinghouse reporting and data updates
• Maintain spreadsheets, documents, and other tracking resources to support Records operations

Office & Administrative Support

• Help prepare the office for daily operations and maintain an organized, welcoming environment
• Track and order…