Client Relations Manager

Overview

Ready to write your story? Join MoFo as a CLIENT RELATIONS MANAGER on our Marketing team. This role can be based in San Francisco, Palo Alto, Los Angeles, San Diego, Boston, New York or Washington, DC.

Join a high-impact team dedicated to strengthening the firm’s most important client relationships. As a Client Relations Manager, you’ll partner closely with the Director of Client Relations to shape and execute a strategic, programmatic approach to client development—energizing client teams, advancing action plans, and driving targeted growth initiatives. Collaborating across Marketing and key firm functions, you’ll play a central role in elevating the client experience and unlocking new opportunities.

We’re looking for someone who is naturally curious, boldly entrepreneurial, and relentlessly committed to delivering exceptional service.

• Partner with the Associate Director of Client Relations to develop, maintain, and execute strategic client team action plans.
• Lead effective use of Salesforce to manage contacts, track engagement, and deliver actionable reporting via dashboards.
• Serve as a central communicator for client teams—sharing updates, guiding meetings, and organizing agendas, notes, and action items.
• Identify opportunities to deepen client relationships and propose creative, strategic approaches to expand engagements.
• Plan and execute client-facing events, CLE programs, sponsor ships, and other initiatives that strengthen relationships.
• Coordinate outreach to relationship partners on event invitations, CLE opportunities, award nominations, and other value-add offerings.
• Advise Business Development colleagues on client-informed pitch strategies and coordinate cross-practice or non-assigned pitches.
• Support client service excellence through reporting, interviews, secondee engagement, and collaboration with internal teams on billing, guidelines, conflicts, and operational needs.

• Bachelor’s degree required.
• Minimum five years of legal business development and/or client relations experience; law firm or professional services experience strongly preferred.
• Proven ability to build and maintain strong client relationships and respond effectively to client needs.
• Strong strategic, analytical, and problem-solving skills, with the ability to synthesize complex information and support business planning.
• Excellent communication, writing, and presentation skills, with the ability to engage confidently with stakeholders at all levels.
• Demonstrated leadership and collaboration skills, including the ability to drive cross-functional initiatives and achieve consensus.
• Highly organized, detail-oriented self-starter with strong execution, sound judgment, and the ability to manage confidential information.
• Proficient in Microsoft Office; ability to learn new technologies quickly. Salesforce experience strongly preferred.

At MoFo, we collaborate as one firm, across borders, practice areas, and business functions and value fresh ideas and innovation over conformity and competition.

• About Us:
• Inclusion + Engagement:
• Commitment to Pro Bono:
• The MoFo Foundation:

MoFo offers a comprehensive benefits package starting on your first day.

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day and a birthday holiday.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

Where required by law, salary ranges are stated below. The ranges vary by city and are based on local market data and relevant experience.

New York, San Francisco, Palo Alto salary range: $140k to $195k

Los Angeles, San Diego, Boston, Washington, D.C. salary range: $133k to $186k

For questions regarding this position, please e-mail

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Sales and Business Development

Industry: Law Practice

Salary information is subject to change and is not a guarantee of compensation.

Note:

This posting is for a role currently open and accepting applications.