Trust & Safety Manager, Policy & Risk Insights

Kindred is a members-only home swapping platform that unlocks the ability to live a travel-rich lifestyle through the power of community. By exchanging primary residences with trusted peers, renters and owners alike can match with Kindred spirits and explore new destinations without breaking the bank.

Kindred is revolutionizing the “third option” of travel accommodation, compared to short-term rentals and hotels. Since launching in 2022, Kindred has grown to a global community of 300,000 members across 150+ cities and puts home swapping on the map as a radically more affordable, responsible, and connected way to travel.

To support that momentum, Kindred has raised over $150M in capital from some of the most credible investors in Silicon Valley, including Index Ventures, Andreessen Horowitz, New Enterprise Associates, Bessemer Venture Partners, Caffeinated Capital, Elad Gil, and founders of companies like Opendoor, Figma, Class Pass, and more.

Kindred’s co-founders are proven leaders from the early team at Opendoor ($15B+ exit), who have each built and scaled products that today generate $1B+ annual revenue combined.

We’re looking for the world’s top builders, executors, and believers to help us make travel more meaningful.

You can learn more about us in Forbes and The New York Times.

We're looking for an analytically strong Trust & Safety professional to join our established T&S team and deepen how we understand, anticipate, and govern risk across our marketplace.

You'll be the person who turns signals into insight and insight into policy: spotting trends before they become incidents, diagnosing root causes, and making sure what we learn shows up in our policies, enforcement standards, and product decisions.

This role sits at the intersection of analysis and governance. Your time will be split between two core areas: owning the policies, standards, and quality systems that keep enforcement consistent, and building the risk intelligence that tells us where those policies need to go next. You'll also partner closely on marketplace integrity work, including fraud and abuse.

If you like digging into data to find the story, then making sure that story changes how a platform operates, this role is for you.

Policy & Governance

• Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation

• Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice

• Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently

• Help shape and, over time, own our appeals framework as it takes form, using appeal outcomes as a signal of policy clarity and enforcement accuracy

• Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents

• Maintain a clear policy change log and governance process, documenting what changed, why, and how decisions were made

• Co-own QA and calibration processes with Operations Enablement, and partner with them to ensure policy changes translate into training, workflows, and tooling

Risk Intelligence & Insights

• Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals, surfacing what's changing, why, and what to do about it

• Monitor and develop member and vendor risk signals, and partner with cross-functional teams to define, validate, and refine them over time

• Identify emerging harms early and size their potential impact before they scale

• Lead root-cause analysis on significant incidents and recurring issues, closing the loop from finding to system change

• Deliver clear, data-backed recommendations to Product, Policy, and…