Director, Software Technical Product Management - BioInsight Platform Commercialization

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Position Summary Illumina's Bio Insight Platform is the commercial and access foundation for how customers buy, access, and adopt Illumina software — spanning tenancy and account model, IAM, entitlements, credits, trials, savings plans, usage metering, billing, and the connected path that brings DRAGEN, Connected Multiomics, Emedgene, and related tools onto a single commercial model. As Director of Software Technical Product Management, Bio Insight Platform Commercialization, you own the commercial product strategy that turns platform capability into revenue, attach, and durable customer adoption.

You lead the market-facing half of Bio Insight Platform product management: pricing and packaging, go-to-market readiness, field and channel partner enablement, commercial deal support, and the outbound product motions that convert trials and evaluations into paid, growing customer accounts. You partner tightly with Global Software & Informatics Sales, Finance, Support, Marketing, and with the other software application product leaders whose tools ride on the platform.

This is core software product managment discipline: the platform is the product, and impacts every customer we support with our software.

This role directly shapes the future of software adoption at Illumina, and has a profound impact on Illumina's ever-expanding set of complete solutions for customers.

Scope of Responsibilities Own Bio Insight Platform commercialization end-to-end: tenancy / account model, IAM, entitlements, usage metering, billing product behavior, pricing, packaging, commercial SKUs, trial-to-paid conversion, savings plans / BICs, attach motions, and field readiness

Lead a team of technical product managers and commercial / solutions-oriented product talent; hire, coach, and set the bar for commercially excellent product management

Operate as the primary product counterpart to Software Sales leadership on platform deals, RFPs, enterprise negotiations, and strategic account motions

Define and drive GTM for major platform commercial releases — messaging, enablement, sales plays, objection handling, and launch instrumentation

Own commercial outcome metrics: trial conversion, attach rate, savings-plan adoption, platform ARR / commit, time-to-first-value, and expansion

Partner with Finance, Deal Desk, and Legal on commercial constructs; ensure pricing and packaging are operable in SAP, SFDC, and quoting tools

Navigate ambiguity across diverse stakeholders; create clarity for field, partners, and internal customers

Represent platform commercialization in Bio Insight leadership forums; escalate tradeoffs with clear recommendations

Responsibilities

Establish the multi-quarter commercialization roadmap for Bio Insight Platform — pricing changes, packaging moves, trial programs, channel motions, and enablement campaigns — with clear outcome metrics

Lead Voice of Customer and win/loss on commercial friction: why deals stall, why trials fail to convert, where quoting and billing create field drag

Own product input to pricing and packaging decisions;…