E-commerce Operations Associate

San Diego, CA (Part-time to Full-time/Hourly)

$20 - $30

EMURJ is a curated luxury fashion e-commerce destination, featuring established and emerging designers across ready-to-wear, shoes, and accessories. Our perspective is defined by a thoughtful edit—elevated, directional, and made personal.

We are seeking a sharp, hardworking, and exceptionally organized E-commerce Operations Associate to support the day-to-day operations of our online business. This is an early-career role with significant hands‑on responsibility and room to grow.

Previous e-commerce experience is helpful but not required—we are prepared to train the right person. More important is the ability to learn quickly, exercise good judgment, work carefully, and take ownership of tasks through completion.

The position combines physical work—including fulfilling orders, processing returns, and receiving inventory—with computer-based responsibilities such as maintaining records, coordinating shipments, and working with product and order data in Google Sheets and Shopify.

The ideal candidate takes pride in doing careful, thorough work and understands the attention required when handling fashion merchandise. They should be comfortable managing several workflows at once, communicating clearly with customers and partners, and following every task through to completion.

EMURJ is a small team, and this role is designed to grow as the business does. For someone who excels at the coordination and systems side of the work (e.g. partner shipments, invoices, inventory records, chargebacks, finding better ways to get things done etc.) there is real potential to take ownership of EMURJ's operations as we expand, including helping hire and train a teammate to take on day-to-day fulfillment and inventory handling.

• Review incoming orders for potential fraud or other risk indicators.
• Pick items accurately from their assigned inventory locations.
• Perform a careful quality-control inspection of every item before shipment.
• Photograph each item to document its condition before it is packed.
• Thoughtfully apply security tags and strings without damaging the product or interfering with its presentation.
• Select the appropriate packaging for each order and pack items securely using tissue, padding, and other protective materials.
• Prepare orders for shipment and ensure every package meets our presentation and quality standards.

• Receive and process returned merchandise.
• Carefully examine returned items to confirm that they meet our return-policy requirements.
• Document the condition of rejected returns and clearly and professionally communicate the decision to customers.
• Respond to general customer inquiries as needed.

• Coordinate the shipment of customer orders and incoming inventory from our partners, most of whom are based overseas.
• Follow up with partners to confirm the availability of items and determine when they are ready to ship.
• Review partner invoices for accuracy and resolve errors or discrepancies.
• Coordinate with the finance team to ensure invoices are paid when required for shipment.
• Prepare import shipping labels and supporting documentation.
• Schedule shipment pickups and follow each shipment through the necessary operational steps.
• Receive and process incoming inventory from partners.
• Check shipments against the associated records and identify missing or incorrect items.
• Print product barcode labels and apply them carefully to each item.
• Assign products to the correct inventory locations.
• Place merchandise into inventory locations in an accurate, organized, and accessible manner.
• Record each item's location using internal…