Senior Project Manager and Process Improvement Specialist

Title: Senior Project Manager & Process Improvement Specialist

Team: Customer Success

Location: San Diego

Reports To: CCO or their designee

Stop scrolling-your dream job might just be here! At Practice Tek, we don’t do ordinary, we do bold ideas, big impact, and endless opportunities to grow. Imagine working with teammates who celebrate your wins, challenge you to think bigger, and cheer you on every step of the way. Imagine building solutions that actually change lives and reshape how healthcare works. That’s the vibe here: high-energy, high-impact, and 100% human.

Ready to jump in? Let’s go!

We’re on a mission to revolutionize healthcare practices effortlessly and we live out our brand promise every day: being the Trusted Partner in retail healthcare. Practice Tek is one of the largest retail-healthcare tech providers in North America, offering everything a practitioner would need, from pre-encounter workflows to practice management, analytics, digital intake forms, marketing tools, EHRs, and payment systems, for a whopping 40,000+ clinics worldwide.

Over the years, we’ve brought together the best‑in‑class platforms that serve the Chiropractic, Wellbeing, Vision and Dental providers and their patients; and we are united by one mission, to revolutionize retail healthcare practices effortlessly. Here, you’ll have the flexibility to contribute across multiple brands, each offering a unique path for growth. Whether you’re building products, supporting customers, or driving strategy, your journey with Practice Tek is full of opportunity.

We believe in showing up with consistent care, staying always ahead, keeping our approach market‑in, making every experience feel effortless, owning it openly, and striving to do right in every decision. These aren’t just words; they’re how we live, work, and make an impact together.

At Practice Tek, you’ll get to:

• Shape the future of healthcare with technology solutions that are always evolving to meet real‑world needs.

• Team up with passionate, talented people who care deeply about patients, providers, and making a difference.

• See your impact firsthand by helping practices deliver care that’s simpler, smarter, and better for everyone.

• Grow your career and your skills in an environment that celebrates curiosity, collaboration, and continuous development.

As part of the Tek Tribe, you’ll enjoy:

• Comprehensive health, dental, and vision coverage options

• Wellness benefits that support lifestyle, behavioral health, and overall wellbeing

• Flexible paid time off, sick time, and 10 company‑paid holidays

• 401(k) plan with company match to help you build your future

• Culture Committee driving initiatives that spark connection, fun, and belonging

• A workplace powered by innovation, collaboration, and energy every day

Here’s how you'll help us bring our mission to life and show up as a Trusted Partner:

The Senior Project Manager & Process Improvement Specialist is a senior individual contributor and shared‑service partner to the Customer Success leadership team. Reporting to the XXX, this role leads high‑priority programs and process‑improvement initiatives across Onboarding, Customer Success, Support, Customer Success Operations, Reporting, Data and AI, RCM Services, and CT Revenue. The position combines disciplined project leadership with practical process redesign—turning strategic priorities into clear plans, aligned decisions, sustained adoption, and measurable operating results.

• Lead complex, cross‑functional Customer Success programs from initial charter through implementation, adoption, and benefits realization.

• Partner with senior leaders to define business outcomes, scope, success measures, roadmaps, decision…