Sr. Specialist, Pet Services Projects & Operations

Want to help pets live their best lives?

We’re proud to be where the pets go and where the pet people go. If you want to make a real difference, create an exciting career path, feel welcome to be your whole self and nurture your wellbeing,
Petco is the place for you
.

Our core values capture that spirit as we work to improve lives by doing what’s right for pets and people.

• Pet First – Protect & Empower. All pets should Live their Best Life. We put the needs of pets and pet parents at the center of everything we do.
• Foster the Fun – Connect & Bond. Our Passion for pets brings us together! We celebrate the journey of pet parenthood through district experiences, products, and services.
• Let’s Go! Own & Commit. We are stronger as One Petco team. We bring our unique superpowers and champion authenticity in everyone to drive success.

We’re proud to be "where the pets go" to find everything they need to live their best lives for more than 60 years - from their favorite meals and toys, to trusted supplies and expert support from people who get it, because we live it. We believe in the universal truths of pet parenthood - the boundless boops, missing slippers, late night zoomies and everything in between.

And we’re here for it. Every tail wag, every vet visit, every step of the way. We are 29,000+ strong and together we nurture the pet-human bond in more than 1,500 Petco stores across the U.S., Mexico and Puerto Rico,
250+ Vetco Total Care hospitals, hundreds of preventive care clinics and eight distribution centers. In 1999, we founded Petco Love. Together, we support thousands of local animal welfare groups nationwide and have helped find homes for approximately 7 million animals through in-store adoption events.

This Senior Specialist, Pet Services Operations is responsible for driving the operational performance, consistency, and execution of Petco's Grooming and Dog Training service offerings. Working under minimal supervision with wide latitude for independent judgement, this role plans and coordinates cross-functional projects, ensures field readiness for new programs, and maintains core operational resources, SOPs and service toolkits.

This role serves as the central operational connector between Field Operations, Store Operations, Training & Education, Product, Maintenance, and Supply Chain to resolve complex field operational issues and ensure seamless customer and partner experience.

• Manage assigned cross-functional projects of diverse complexity and scope from planning through execution, including workplans, milestone tracking, and stakeholder alignment to achieve measurable team objectives.
• Coordinates pilot programs, product testing, and initiative rollouts in collaboration with Field Ops and Training & Education teams, evaluating operational readiness and field capacity.
• Track project milestones and analyzes performance metrics to ensure on-time, in-scope delivery and identify operational trends.
• Maintain, update, and refines service toolkits, SOPs and field-facing resources, recommending new methods and procedural improvements to enhance operational consistency.
• Coordinate with Field Operations and Store teams to ensure readiness for tool deployment, equipment use and policy adoption across locations.
• Investigates and provides solutions to field inquiries and operational issues related to grooming and dog training operations; anticipates problems and recognizes when to deviate from standard practices to resolve challenges.
• Facilitate product trials, supply ordering processes, and day-to-day vendor communications related to grooming and dog training operations.
• Monitor supply levels and coordinate with supply chain and maintenance to ensure grooming…