Area Manager, Business Client Relationship Management

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Full Time San Diego, CA, US

2 days ago Requisition

Salary Range: $71,000.00 To $75,000.00 Annually

W Services Group represents a team of subject matter experts in cleaning, construction, and emergency response services. Our quality focused employees and contract partners successfully develop, implement, and manage projects and programs for multi-site groups across North America. We have earned a reputation of being a high value provider and are best known for truly partnering with our clients in a highly collaborative environment.

This level of partnership yields real solutions and best supports our clients’ brand image.

Our structure is designed around our clients and is focused on being highly collaborative through market teams across all departments. Our personnel are empowered to make decisions and resolve issues in order to achieve a high level of client satisfaction in a rapidly changing environment.

Partner with W Services to experience the difference and the new standard of clean. We are founded on the principles of a family business environment where the standard is to care, listen, respect, and trust one another.

We are always looking for talented, enthusiastic people to join our team. We believe the successful growth of our company depends on the teamwork and commitment of our employees to deliver the best service and value for our customers.

The Area Manager is responsible for owning daily service delivery within the SoCal Market (San Diego Country). This includes managing Contractor Partner (CP) performance, ensuring high service quality, and acting as the frontline problem-solver for field execution and escalations. The role also includes contractor training on company standards and support of field launches, including New Store Openings (NSOs), to ensure compliance and readiness from day one.

• Conduct routine site visits during service times to observe contractor performance.
• Check that services meet company standards and address any issues on-site.
• Complete regular quality surveys at client site locations, with a focus on locations where we hold service contracts, to ensure compliance, service quality, and client satisfaction.
• Build and maintain positive relationships with site managers, acting as key point of contact for service-related issues.
• Stay informed about NSOs in your market and attend initial NSO visits to ensure services are set up properly from the start.
• Respond quickly to any service issues sites report and provide solutions.
• Understand the history and service background of each site to help anticipate needs and maintain consistency.
• Record all performance-based contractor interactions, site visits, complaint resolutions, and surveys in Waves.
• Ensure your notes are clear, complete, and up to date.
• Manage all site visits at least 2 weeks prior, utilizing calendar in WAVES.
• Manage all open RTS records assigned to you and close accordingly when resolved.
• Keep the market team updated with clear and timely communication.
• Actively engage in regular market team discussion to stay aligned on goals, priorities, contractor performance, and escalations.
• Build strong, trusting relationships with office-based market team members.
• Communicate openly and frequently to ensure smooth coordination, share field updates, and work together to solve issues.

• Build strong, professional…