Manager, Client Services Operations

Manager, Client Services Operations We use cookies to make the safest and most effective website possible.# Careers## Manager, Client Services Operations Apply:
Remote:
San Diego, CA:
Full time:
Posted Today:
JR102961### Exemption Status:

United States of America (Exempt)### $81,581 - $110,136 - $138,690“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”This

position is not eligible for Sponsorship.

Med Impact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join Med Impact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At Med Impact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry.

We are the premier Pharmacy Benefits Management solution!#
** Job Description
***
* Summary:

** Develop, promote and manage the overall vision, goals, strategies and objectives for the assigned line of Pharmacy Benefits Management (PBM) business with responsibility for the Client Services goals and objectives.
** Essential Duties and Responsibilities
** include the following. Other duties may be assigned.
* Manage assigned group of (Account Manager I, II & III, in the development and execution of client-specific account plans focused on meeting the client’s satisfaction in the areas of; Service Delivery, Performance Expectations, Growth in Membership and Profitability.)
* Ensure client team achievement of service agreements requirements and performance guarantees to reduce Med Impact financial liabilities.
* Coordinate with Account Executives on client financial restitution activities, including report validation and documentation.
* Provide day-to-day leadership and direction to provide exceptional service to clients, including developing and administering policies & procedures, business processes, quality standards, measurement criteria, project management standards, and operating budgets.
* Identify and lead business process improvement activities.
* Assist Account Services leadership with development and management of business segment’s yearly budget.
* Ensure that deliverables are on time, within budget, and meet the quality levels expected by Med Impact's internal and external customers. Oversight responsibilities for all client team projects including yearly Part D re-implementations and other implementations identified as maintenance of business team responsibilities.
* Monitor client service continuum including proactive and reactive components. Ensure issues are resolved expeditiously and develop plan to resolve escalated issues.  Communicate directly with client management during periods of escalation.
* Develop and maintain positive and productive business relationships with region’s clients at the key decision-maker levels.  Accountable for continuous improvement in customer satisfaction. Develop and execute a methodology for the measurement of customer satisfaction…