Call Center Retention Specialist

Position Overview

Call Center Customer Service Rep, Retention Specialist

Location:

North San Diego

Pay Rate: $22/hr (or $23/hr if bilingual and fluent in Spanish). Performance incentives also offered.

Hours:

Monday – Friday 7:00 AM – 4:30 PM (some flexibility).

Duration:
Temp‑to‑hire; opportunity for growth within the team.

• Answer incoming calls from existing customers
• Handle escalated customer concerns
• Help customers use products and learn new features
• Offer incentives to encourage repeat business
• Respond to messages via email and chat
• Assist team members with customer issues
• Process payments, returns, and refunds as needed

• High School Diploma or Equivalent
• Phone‑based customer service experience
• Experience handling escalated issues or retention programs
• CRM and technical skills to navigate software and document interactions
• Desire to grow—promotion from within is common

• Mid‑Senior level

• Full‑time

• Business Development, Customer Service, and Sales

• Administrative and Support Services
• Telephone Call Centers
• Temporary Help Services

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.

To the extent a background check is required, the company faces significant risk unless a review of criminal history is conducted for those specific job positions.