Electronic Monitoring Agent​/Administrative Assistant

Who We Are

SCRAM of California is the largest provider of substance abuse and location monitoring technologies in the Western U.S. With offices and Mobile Support Teams throughout the region, we partner with courts, probation and parole, juvenile programs, sheriff’s departments, social service agencies, treatment providers, and private attorneys.

Our mission is to provide swift and certain monitoring, with a laser focus on superior customer service, in order to support public safety for our customers and our communities. We specialize in delivering best-in-class customer and client service using industry-leading technologies.

We are seeking a full-time Electronic Monitoring Agent/Administrative Assistant to work with clients in our San Diego office and surrounding areas. Our Electronic Monitoring Agent/Administrative Assistant is part of a customer service-focused team that directly supports our clients. Your work will include:

• Answering of Phones
• Scheduling Appointments
• Greeting Clients
• Event/Meeting Planning
• Special Projects
• Filing and Scanning
• Ordering Supplies and Business/Marketing Materials
• Money Handling and Reporting
• Quick Supportive Client Tasks
• Assisting Clients with Frequently Asked Questions
• Conduct intakes (screening and assessment)
• Install, remove, conduct maintenance and clean all equipment
• Manage daily equipment alerts such as communication and routine maintenance items
• Conduct other related services such as home detention monitoring and drug testing

When our clients succeed, we succeed! As an Electronic Monitoring Agent/Administrative Assistant, you’re on the front lines of our program, working each day to manage, guide, and support clients—many of whom are struggling with addiction and to find success in their supervision program. Being monitored is not always easy, and as an Electronic Monitoring Agent/Administrative Assistant, you’ll have the right balance of compassion, attention to detail, and listening skills.

You’ll have the opportunity to support and guide your assigned clients by providing clear communication of expectations and limits, being accessible and responsive to troubleshoot and answer questions, and by helping problem-solve a variety of issues related to their monitoring, their supervision program, or other elements of their lives.

• Minimum of a High School diploma;
  Associate’s degree or higher is preferred
• Willing to work flexible hours, such as occasional nights and weekends
• Customer service or offender management experience
• Knowledge of the state/local corrections or judicial system
• Proficiency with Microsoft Office tools such as Word, Excel, and Outlook
• Strong verbal and written communication skills
• Excellent interpersonal skills
• Your own vehicle with valid driver’s license and insurance
• The ability to travel if required
• Bilingual (Spanish and English) is a plus

• Customer Service Skills— You can manage difficult or emotional client situations, respond promptly to customer needs, solicit customer feedback to improve service, respond to requests for service and assistance, and meet commitments.
• Interpersonal Skills— You focus on solving conflict, not blaming. You maintain confidentiality. You are a good listener who can keep emotions under control, and you remain open to other’s ideas and trying new things.
• Strong Oral Communication Skills— You speak clearly and persuasively in positive or negative situations. You listen and get clarification, respond well to questions, demonstrate group presentation skills, and participate in meetings.
• Ethics— You treat people with respect, keep commitments, inspire the trust of others, works with integrity and ethically, and uphold our…