Customer Service Representative

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow
• Ensure accurate and timely data entry into our operating system
• Track and trace shipments as required
• Utilize Process Monitors and Workflows on daily basis
• Ensure timely movement and delivery of freight to customers
• Ensure documents are timely sent to customer or broker for customs purposes
• Ensure accurate and timely client invoicing
• Interact with our customers in arranging their shipments, exceeding customer service expectations
• Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.
• Understand department process flow, constantly looking for areas of improved efficiency
• Ensure all customers' standard operating procedures are followed and updated
• Meet KPI standards, as per the company procedures
• Overseas communications, timely responses to emails and requests (internal and external)

• Customer Service: 6 months to 1 year experience and/or training; or equivalent combination of education and experience
• Understanding of transportation documentation and termsis a plus
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills
• Strong desire to learn
• Must be able to pass TSAbackground check

Pay range for this position is $22-$24/hr

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan:
  Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus