Customer Support Reps - AI Training - Boston

Use professional customer support experience to help train and assess AI systems. Work is task based: review generated service content, create realistic customer scenarios, and judge whether responses meet sound support standards. Access to tasks follows a short skills assessment and successful enrollment as a participant.

• Assess AI support replies for accuracy, usefulness, and consistency of tone.
• Write realistic tickets and conversation scenarios, including difficult or unusual cases.
• Check draft help articles and response templates for clarity and technical correctness.
• Label whether replies convey appropriate empathy and professionalism.
• Compare outputs with support quality guidelines and flag issues in reasoning or factual detail.

• Several years of experience in high-volume customer support, technical support, or client success.
• Strong written English, with the ability to adapt clarity and tone to different customer needs.
• Experience calming difficult interactions and explaining technical or billing troubleshooting step by step.
• Fast, accurate typing and confidence finding answers across multiple information sources.
• Careful attention to detail when reviewing logic, tone, and factual accuracy.
• A payment account capable of receiving task payments.

• Additional language skills, especially for assessing translations and localized support.
• Experience with customer service platforms such as Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; collaboration tools; and knowledge bases.

Tasks are flexible and remote, with payment determined by individual research tasks. Some tasks may require up to an hour of uninterrupted work, while others are shorter. A brief 10-15 minute assessment is used to evaluate suitability.