Product Designer, HR Service Delivery

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

At Service Now, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love.

Our designers come from a diverse set of skills and background – design systems, visual, interaction, content, and product design. At Service Now, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get‑go.

Learn more about our team here

The HR Service Delivery design team is transforming how organizations support employees — moving from reactive systems to proactive, intelligent experiences that improve everyday efficiency and reduce operational burden. Designers on the team reframe complex problems to uncover strategic opportunities, establish design standards that scale across products, and collaborate with cross‑functional partners to deliver polished, user‑centered solutions. The team connects design decisions to business outcomes, natively integrates AI where it adds value, and demonstrates discerning design judgment to shape how millions of employees experience HR support at work.

• You get to lead large, complex initiatives and deliver world‑class experiences that influence product strategy and transform how people work around the world.
• You drive end‑to‑end product experiences that consider user and product ecosystems, workflow, and design patterns. You develop frameworks and principles to standardize and guide cross‑team work.
• You will lead collaborative projects or work streams with multidisciplinary teams to deliver experiences that resonate with our users. You will share knowledge and expertise with others across the company to elevate colleagues, teams, and community of practice.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI’s potential impact on the function or industry
• 7+ years of relevant design experience
• An inspiring portfolio demonstrating the ability to distill complex problems into elegant, holistic solutions based on human‑centered design and research data
• Experience in developing frameworks and principles to standardize and guide cross‑team work and successfully bring a product design from conception to launch with minimal supervision
• A growth mindset, actively broadening areas of inquiry and learning, and seeking new opportunities and challenges
• Ability to articulate and champion design solutions based on human‑centered design principles and research data while influencing product experience strategy across a particular business unit or product line
• Experience participating in the complete product development lifecycle of web and/or software applications
• Experience in user experience design or industry experience (corporate, software, web or agency)

For positions in this location, we offer a base pay of $147,300 – $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note…