Student Service Advisor

Job Title

Student Services Advisor – Concorde Career Colleges (San Diego, CA)

$24.00/hr

The Student Services Advisor plays a vital role in supporting student success by providing academic guidance, career preparation, and personal development support. This position requires a proactive, student‑centered approach to assist students in achieving their educational and professional goals while fostering a positive campus environment.

• Tuition Waiver:
  Enjoy a tuition waiver after 6 months of employment for you and your immediate family offered at UTI and Concorde campuses.
• Paid Time Off:
  Competitive paid time off programs (Vacation, Sick, Flexible).
• Retirement Matching: 50% match on the first 6% of your contributions after 90 days.
• Paid Parental Leave: 4 weeks of paid leave for both birthing and non‑birthing parents to bond with a new baby.
• Competitive Insurance:
  Health, vision, and dental coverage for you and your dependents.
• Pet Insurance:
  Competitive coverage for your furry family members through ASPCA.
• Health Plan Enrollment:
  Eligibility starts first of the month following completion of one full month of employment.

• Provide personalized academic advising to students, guiding them on course selections, degree requirements, and program pathways.
• Assist students in understanding institutional policies, procedures, and resources available to support their success.
• Identify and address student concerns, offering tailored solutions or connecting students with appropriate campus resources.
• Conduct one‑on‑one or group advising sessions to support student engagement and retention.
• Facilitate workshops or one‑on‑one coaching sessions focused on career planning, resume building, and interview preparation.
• Collaborate with career services to provide students with networking opportunities and access to job fairs and internship programs.
• Monitor student progress and intervene early with students who exhibit signs of academic or personal difficulties.
• Develop and implement strategies to promote student retention and success, including outreach campaigns and mentorship opportunities.
• Plan and coordinate student engagement activities to foster a sense of community and belonging.
• Maintain accurate and up‑to‑date student records in compliance with institutional and regulatory requirements.
• Generate reports and analyze data to identify trends and measure the effectiveness of student support initiatives.
• Collaborate with faculty, staff, and administration to address student issues and advocate for student needs.
• Other duties as assigned.

• Bachelor’s degree in a related field (preferred).
• Minimum two (2) years of experience in education field (preferred).
• Three (3) years of experience in a proprietary online higher education environment (preferred).
• Knowledge of student information systems and other technology platforms (preferred).

• Strong interpersonal and communication skills to build meaningful relationships with a diverse student population.
• Conflict resolution skills to handle student interactions with empathy and professionalism.

• Collaborate across departments to support student success.
• Able and willing to:
• Communicate, think, learn, and reason.
• Use computers and computer systems to process transactions, store documents, enter data, or perform assigned tasks.
• Safely ambulate and/or maneuver when on‑site at company locations.
• Demonstrate and utilize active listening, inductive reasoning, information ordering, and category flexibility.
• Use good judgment, problem‑solving, and decision‑making skills.
• Maintain confidentiality and manage sensitive information with discretion.
• Work in a fast‑paced environment where deadlines are essential and multiple projects are handled simultaneously.
• Gain, understand, and apply information and data as it relates to essential functions of the position.
• Foster long‑term relationships with stakeholders.

• Work is performed indoors in a climate‑controlled environment when on site at assigned company location. Employees must be able to safely ambulate on company premises.
• This position is designated as:
  On‑Site;
  Employees must follow all safety precautions, including the use of personal protective equipment, and adhere to site‑specific safety procedures. Work environments may include exposure to student learning environments with a variety of conditions. Employees must meet minimum technical standards for eligibility and participation.
• Travel:
  No travel required.

• Seniority level:
  Entry level
• Employment type:
  
  Internship
• Job function:
  Education and Training
• Industries:
  Higher Education