Student Financial Center Advisor; Student Services Professional II

Apply now Job no: 552229
Work type: Staff
Location: San Diego
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)
Position Description

San Diego State University is seeking a Student Financial Center Advisor to support student success through proactive financial guidance and retention initiatives. The Cal Coast Student Financial Center (CCSFC) provides a centralized, student-focused hub for financial aid, scholarship, and billing services that help students stay enrolled and achieve their academic goals.

• Student Financial Retention Support
  :
  Implement proactive outreach and financial support programs to identify and assist students experiencing financial hardship and promote retention.
• Individualized Counseling
  :
  Advise students on financial options and resources to resolve outstanding balances and support continued enrollment.
• Data Analysis and Reporting
  :
  Analyze student account data and generate reports to inform program decisions and enhance financial success initiatives.
• Outreach and Education
  :
  Lead workshops and campaigns that educate students and families on financial literacy, deadlines, and payment planning.
• Campus Collaboration
  :
  Partner with campus departments and community organizations to connect students with financial and basic needs resources.

• Student Impact
  :
  Make a meaningful difference by helping students overcome financial barriers to degree completion.
• Collaborative Environment
  :
  Work with supportive colleagues across Financial Aid, the Bursar’s Office, and Student Affairs.
• Professional Growth
  :
  Gain expertise in student financial services and financial literacy education.
• Mission-Driven Work
  :
  Contribute to SDSU’s commitment to access, equity, and student success.

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, Financial Aid, Scholarships, and the Cal Coast Student Financial Center. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Cal Coast Student Financial Center (CCSFC’s) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and the University Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are located.

The CCSFC provides students and families with information related to the following areas:

• Financial Aid Application Assistance
• Financial Aid Resources - types of financial aid available
• Scholarship Application Processes
• Scholarship Resources - types of scholarships available
• SDSU Educational Costs - tuition, fee and housing costs
• Student Financial Aid Disbursements
• Student Billing Information
• Student Fee Waiver information and processes
• Financial Literacy Counseling in partnership with Cal Coast Credit Union

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI). The center provides customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.

For more information…