CARES Coordinator; Student Services Professional III

CARES Coordinator (Student Services Professional III)

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Position Summary:

San Diego State University seeks a compassionate and proactive professional to serve as the CARES Coordinator within the Campus Assistance, Response, Engagement & Support (CARES) program in the Division of Student Affairs and Campus Diversity. The Coordinator provides direct support to students experiencing academic, personal, or emotional challenges by coordinating individualized care plans, connecting students with campus and community resources, and promoting student well-being and success.

Key Responsibilities

• Provide case management, outreach, and follow-up for students experiencing distress or crises.
• Develop individualized support plans and facilitate referrals to academic, health, and community resources.
• Maintain accurate and confidential case documentation using Maxient and EAB Navigate.
• Collaborate with faculty, staff, parents, and campus partners to coordinate student support efforts.
• Deliver presentations and outreach to promote awareness of CARES services and student well-being.
• Participate in assessment, reporting, and initiatives that enhance student retention and success.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs. (Willingness to work irregular hours, including evenings and weekends, with advance notice)
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

Department Summary

Under the direction of the Assistant Dean of Students for Student Life, the Campus Assistance, Response, Engagement & Support (CARES) Program serves as an early support initiative that serves as a safety “net” to assist students who may be experiencing challenges inside or outside of the classroom. The program will provide comprehensive outreach services to identify and support students in managing all aspects of their wellbeing.

The program will provide support including coordination, advocacy (when appropriate), referrals, and follow-up services for students experiencing significant difficulties. Examples include academics (i.e., attendance, poor test scores, tutoring needs, at risk of failing course), behavioral (i.e., anxiety, loneliness, disruptive behavior, conduct), or personal challenges (i.e., family crisis, death in the family, death of a fellow student, significant life changes, financial concerns).

The CARES Program provides advocacy and support services that will increase student engagement, success, retention/persistence, and graduation. The CARES team will meet with students who experience challenges that may interfere with their academic pursuits.

Vision: To serve the San Diego State University community by coordinating support efforts both on and off campus in order to assist students facing challenges, stressors, and barriers that impede academic and personal success.

Mission: To provide high quality, systems-based outreach and support services that assist and empower students in identifying and managing interpersonal, academic, and healthcare concerns. We do this by:

• Responding to concerns from the SDSU community about students in distress; communicating with students to address their needs;
• Connecting students to appropriate resources and services;
• Providing a central point of contact for students facing a crisis or trauma;
• Fostering resilience and self-advocacy in students to manage their responsibilities and work toward their goals;
• Communicating across systems to keep the campus community and individuals safe and healthy; and
• Advocating for students individually and systemically

Education And Experience

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling…