Torero Connect Counselor

Torero Connect Counselor

Position Title & Department: Torero Connect Counselor;
Torero Hub

Posting # 5440

Department

Description:

In the Catholic tradition, the Student Affairs Division strives to create an inclusive, educational environment which motivates and supports student learning and personal development, serves the University community, and inspires students to make a positive contribution to society. Our philosophy and approach is to collaborate with Academic Affairs and all areas of the University to create an integrated learning environment.

University

Description:

The University of San Diego, an engaged and contemporary Catholic institution, was founded by the Diocese of San Diego and the Society of the Sacred Heart in 1949. Governed by an independent board of trustees since 1972, USD remains committed to a liberal arts education grounded in the Catholic intellectual tradition and the pursuit of truth, goodness and beauty. Inspired by this centuries old tradition of Catholic higher education, the University welcomes people of all faith traditions and any, or no, religious background.

The future success of USD relies on the contributions of those who seek to foster the development of engaged global citizens and an earnest confrontation of humanity’s urgent challenges.

Detailed

Description:

Torero Connect Counselor (TCC) will serve as part of a tightly integrated system of support for first year, second year and new transfer students. In conjunction with campus partners, which includes faculty/academic advisors, TCC will help ensure that students have access to information and resources on a timely basis, enhancing retention, student success, and students’ ability to navigate the USD Student Experience.

Trained as a coach, Torero Connect Counselor will serve as a primary point of contact for each student in their respective cohorts.

In addition to providing information and connecting students to resources, this position will troubleshoot and assist students with questions related to non‑academic matters including financial aid, student accounts, course registration, housing, campus card, wellness, tutoring, student life, academic support, basic needs, university policies and other student support areas. The TCC will be responsible for meeting with their case load of students during the semester and coaching students to develop skills that facilitate empowerment, self‑reliance and confidence.

• Serves as a primary and dedicated point of contact for assigned student cohort, ensure a comprehensive understanding of and access to resources and information.
• Provides general consultation, guidance, and support to students across a wide array of issues related to students' success.
• Responds to basic questions related to campus resources, including financial aid, student accounts, registrar, housing, campus card, wellness, tutoring, student success center, academic support, student life, basic needs, university policies, etc.
• Responsible for maintaining and nurturing an individual case load of students. Meets individually with students as a way of building relationships and signaling accessibility. Meetings include initial introductory meetings and tailored follow‑up meetings as needed dependent upon students’ needs.
• Serves as a student advocate, takes initiative to follow through on inquiries and resolve issues.
• Engages proactively with students and serves as the main point of contact on problem‑solving and resolution of general issues and matters, including financial, residential, student life, etc.
• Escalate issues to appropriate office when needed. Advocates for student throughout the duration of resolution process and assists with keeping students informed.
• Seeks to understand and recognize the challenges faced by diverse student groups, particularly those students belonging to marginalized communities and serves all students with cultural sensitivity and compassion.
• Develops rapport and welcoming environments for students to enhance academic skills, coping techniques, stress management, resiliency, and self‑reliance. Works to create a supportive and welcoming…