Lead Technical Sales Support Engineer

Who We Are

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability.

The Senior Application Development Technical Services Lead Engineer is responsible for optimizing customer processes and conditions while providing education to external customers on how to run Formerra materials.

Responsibilities include:

tooling design and flow modeling, troubleshooting issues raised by the customer, and participating in the resolution of customer complaints. The role also involves developing new applications or product launch testing plans and procedures, data analysis, and communication of results. Five-plus years of direct, relevant experience with the ability to interact, present, and influence cross‑functionally and globally – both internally and externally with customers – is required.

The individual must possess professionalism, technical and business competencies, and communication skills to lead design application development efforts with OEMs and Contract Manufacturers. Up to 75% travel may be required.

• Provide project management for developing new applications, product launch testing plans, data analysis, and communication of results.
• Work with targeted and established customers to identify technical specifications required for Formerra customers.
• Conduct internal training of sales associates, enhancing their knowledge of polymers, processing, and design.
• Provide training to Formerra customers, OEMs, and at industry events on materials, processing, design, and related topics.
• Incorporate Formerra products and services into customer applications across multiple business units.
• Work with suppliers to understand and convey OEM material/market needs.
• Prepare documentation and product specifications incorporating Formerra products and services into customer applications.
• Manage successful resolution of customer complaints/issues.
• Initiate process improvement efforts at key customers.
• Perform other duties as assigned.

• Complex problem‑thinking skills in translating customer needs into solutions.
• Technical aptitude.
• Broad knowledge of solutions, materials, and processing.
• Self‑motivated team player.
• Strong organizational skills.
• Position requires up to 75% travel.

• Bachelor’s Degree required in Chemical Engineering, Plastics or Polymer Engineering, or related discipline.
• Minimum 5 years of experience completing technical writing, customer support, research, and project management.

• Legal authorization to work in the US is required. Formerra will not sponsor individuals for employment visas, now or in the future, for this job opening.
• The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
• It is the policy of Formerra that all employees are employed at the will of Formerra for an indefinite period and are subject to termination at any time, for any reason, with or without cause or notice. At the same time, employees may terminate their employment at any time and for any reason.
• Equal Opportunity Employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy,…