Lead Technical Sales Support Engineer

Formerra is a preeminent distributor of engineered materials, connecting the world’s leading polymer producers with thousands of OEMs and brand owners across healthcare, consumer, industrial, and mobility markets. Powered by technical and commercial expertise, it brings a distinctive combination of portfolio depth, supply chain strength, industry knowledge, service, leading ecommerce capabilities, and ingenuity. The experienced Formerra team helps customers across multiple industries to design, select, process, and develop products in new and better ways – driving improved performance, productivity, reliability, and sustainability.

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Formerra leads in the market with the following key capabilities:

• Problem‑solving mindset, based on ingenuity and backed by a skilled and experienced commercial team that brings differentiated insights across markets including healthcare, consumer, industrial and mobility.
• Expansive material portfolio, including engineering thermoplastics and traditional polymers across leading material brands.
• Integrated, long‑standing relationships with leading, global suppliers.
• Unparalleled and highly specialized technical, processing, and design support.
• Regulatory‑compliant material support and expertise.

The Senior Application Development Technical Services Lead Engineer is responsible for optimizing customer processes and conditions while providing education to external customers on how to run Formerra materials. Tooling design and flow modeling. Troubleshoot issues that are raised by the customer. May be accountable for or participate in the resolution of customer complaints. Responsibilities include developing new applications or product launch testing plan and procedures, data analysis, and communication of results.

Five plus years of direct, relevant experience with the ability to interact, present and influence cross functionally and globally both internally and externally with customers. Performs work under general supervision. Handles moderately complex issues and problems, and refers more complex issues to higher‑level staff. Possesses solid working knowledge of subject matter. May provide leadership, coaching, and/or mentoring to peer group.

The individual must have the professionalism, technical and business competencies, and communication skills to lead design application development efforts with OEMs and Contract Manufacturers. Up to 75% travel may be required.

• With general supervision, provide project management for the development of new application, product launch testing plan, data analysis, and/or communication of results.
• Work with targeted and established customers to identify technical specifications required for Formerra customers.
• Be responsible for internal training of sales associates, furthering their knowledge and understanding of polymers, processing, and design.
• Provide training to Formerra customers, OEMs, and industry events as needed on materials, processing, design, and other industry related topics.
• Incorporate Formerra products and services into customer applications across multiple business units.
• Work with suppliers to understand and convey OEM material/market needs.
• Document and prepare product specifications incorporating Formerra products and services into customer applications.
• Manage successful resolution of customer complaints/issues.
• Initiate process improvement efforts at key customers.
• Other duties as assigned.

• Complex problem thinking skills in translating customer needs into solutions.
• Technical aptitude.
• Broad knowledge of solutions, materials and processing.
• Self‑motivated and team player.
• Strong organizational skills.
• Position will require up to 75% travel.

• Bachelor’s Degree required in Chemical Engineering, Plastics or Polymer Engineering, or related discipline.
• Minimum 5 years in technical writing, customer support, research, and project management.

• Legal authorization to work in the US is required. We will not sponsor individuals for employment visas, now or in the future, for this job…