Service Engineer; Field Based

Applications Service Engineer (Field Based)

Do you want to be part of an organization on the cutting edge of technology?

We're looking for talented people to join our motivated and friendly team. We have an open, collaborative, and flexible environment. You'll work alongside leading industry experts and take on challenging projects that bring tomorrow's electronics to life. If you want to make a difference, are an effective communicator, love a good challenge, and easily embrace change, your next career adventure awaits!

Mycronic is a global high-tech company whose innovative solutions have been advancing electronics technology for over 50 years. Today we continue to grow and serve customers in an expanding variety of industries. What we do impacts the future of technology, and in turn, the way we live our lives tomorrow.

We are looking for an experienced Applications
Service Engineer (Field Based) to join Mycronic's Global Technologies division working within our Die Bonding business line. It is an exciting time to join our team!

In the world of microelectronics and optoelectronics, precision is everything. Our market-leading position has been built over decades by delivering flexible, ultra-precise die bonding systems that improve our customers' performance each day. Innovation has been key to our success and continues today with new products and derivatives of our products being launched each year. We don't sit still! With new products and derivatives launched every year, you'll work in an environment that thrives on "what's next."

Our clients are in major industrial sectors including data centers, aerospace & defense, medical, microwave & RF, and 5G wireless.

The Applications Service Engineer (Field Based) provides remote and on-site technical support to customers throughout the United States, Canada, and Mexico. This role combines technical expertise, analytical problem-solving, and customer service to support equipment repairs, process challenges, installations, and equipment optimization. The Applications Service Engineer (Field Based) serves as a trusted technical resource for customers by diagnosing and troubleshooting equipment issues remotely, providing on-site support when needed, and assisting with equipment installations and related technical activities.

• Perform equipment repairs, installations, and maintenance at customer facilities
• Install and implement hardware and software upgrades to support equipment performance and functionality
• Provide timely technical support to customers by phone and email, addressing service-related questions and concerns
• Diagnose and troubleshoot equipment and process issues, identify root causes, and communicate findings and performance feedback to the factory
• Deliver technical training to customers at their facilities, ensuring effective operation and use of equipment
• Provides support to other members of the Field Applications Service team on technical projects, service activities, and customer needs assigned
• Collaborate with the Applications and Testing Group to support equipment testing, troubleshooting, and technical initiatives
• Partner with Sales colleagues providing required technical information, responding to customer inquiries, and participating in customer visits, as needed
• Collaborate with Marketing by gathering and communicating customer feedback, product needs, and service-related trends
• Represent and promote company products and services professionally and in accordance with established training and guidelines
• Travel throughout the United States, Canada, and Mexico to support customer installations, service needs, and business activities
• Perform additional duties and responsibilities as assigned to support business objectives

• Associate's or Bachelor's degree in Mechanical Engineering, Electrical Engineering, Software Engineering, or a related engineering discipline
• 3–5 years of professional experience in the design, repair, maintenance, or field service of die-attach and epoxy dispensing equipment strongly preferred
• Demonstrated knowledge and hands-on experience with semiconductor back-end manufacturing processes and equipment
• Strong analytical and problem-solving capabilities, with proven ability to diagnose, troubleshoot, and resolve complex technical issues
• Experience with root cause analysis and the development and implementation of effective corrective actions is preferred
• Excellent verbal and written communication…