Field Service Engineer Plasma Technology West Coast Region

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

Join Oxford Instruments Plasma Technology as a Field Service Engineer and play a pivotal role in supporting customers who are developing next‑generation devices and breakthrough innovations. As a Field Service Engineer, you’re the face of Oxford Instruments, delivering exceptional technical expertise, world‑class customer service, and hands‑on support for our industry‑leading plasma etch and deposition systems. This is a unique opportunity to combine cutting‑edge technology, customer interaction, and extensive travel while helping customers maximize the performance of their equipment.

This is a remote role supporting our customers in the San Francisco Bay area, open to candidates across North America willing to travel to the West Coast region. Must be located within approximately 60 minutes of a major airport to support frequent travel to customer sites in the Bay Area.

• Install and Commission Advanced Systems
• Lead the installation and commissioning of plasma etch and deposition systems, including RIE, ICP, CVD, ALD, ALE, and ICP-CVD technologies.
• Ensure systems meet customer specifications, process requirements, and cleanroom standards.
• Verify system readiness and support successful customer acceptance.
• Deliver Exceptional Service & Maintenance
• Perform preventive and corrective maintenance on sophisticated semiconductor equipment.
• Diagnose root causes of technical issues and implement effective long-term solutions.
• Validate repairs against vacuum, process, and performance specifications.
• Build Strong Customer Relationships
• Serve as a trusted technical advisor to customers.
• Provide operator training and technical guidance to maximize system uptime and performance.
• Deliver responsive support and maintain a high level of customer satisfaction.
• Troubleshoot Complex Technical Challenges
• Investigate and resolve hardware, electrical, vacuum, RF, pneumatic, and software-related issues.
• Utilize advanced diagnostic equipment including vacuum leak detectors, RF power meters, DVMs, LCR meters, and multimeters.
• Provide remote support when necessary to minimize customer downtime.
• Drive Continuous Improvement
• Perform system calibrations, upgrades, and performance enhancements.
• Support installation of new components, including pumps, RF generators, APCs, MFCs, PLCs, and control systems.
• Maintain accurate service documentation and share knowledge across teams.

• Education
  - Bachelor's degree in Electrical Engineering, Mechanical Engineering, Physics, or 8 years of hands on field service engineering experience in semiconductor equipment service experience will also be considered.
• Required Experience - 3 plus years of field service experience within the semiconductor industry.
• Strong experience supporting plasma etch and/or deposition equipment.
• Familiarity with cleanroom environments and semiconductor manufacturing processes.
• Hands-on experience with vacuum systems including turbo, cryo, and roughing pumps.
• Experience troubleshooting 208V electrical systems and 24V control circuits.
• Technical Expertise
  - Strong understanding of RF power systems and inductively coupled plasma (ICP) technology.
• Working knowledge of semiconductor processes including RIE, PECVD, ICP, and…