Software Development Engineer - Level 1

We are seeking a motivated Service Now Developer to deliver application development, maintenance, and technical support for our clients. You will use web programming techniques to configure robust, creative solutions on the Service Now platform. Your responsibilities will include, but are not limited to, the following:

• Completing multiple courses in regards to the Service Now platform to prepare you for the following responsibilities.
• Successfully planning, executing, monitoring, controlling, and closing all technical tasks related to configuration and implementation of all aspects of the Service Now platform.
• Coordinating and solving complex technical data and transformation issues.
• Obtaining and analyzing business requirements to propose sustainable solutions in Service Now.
• Answering "how to" technical and application configuration questions.
• Developing, maintaining, and executing reports to ensure system operation meets performance targets.
• Creating and maintaining system design and operations documentation.
• Identifying system deficiencies and recommending solutions.
• Learning applications very quickly and resolve any problems involved in integrating new applications with our systems when new technologies emerge and impact Service Now.
• Collaborating effectively with other Service Now administrators to develop solutions and handle general updates and configuration changes/requests.
• Understanding and learning Service Now functionality and how all ITIL processes can be implemented in Service Now. This includes, but is not limited to incident management, change management, CMDB management, service catalog, and problem management modules.
• Completing other duties as assigned.

• Effective at managing multiple projects simultaneously while maintaining high attention to detail on each project.
• Adaptable to change and able to work independently and/or as part of a team.
• Strong analytical skills with the ability to collect, organize, spread, and present significance amounts of information with attention to detail and accuracy.
• Clear and concise communication with adequate written and verbal communication skills.
• Ability to interact with all levels of internal and external business partners.
• Manage and prioritize work effectively with minimal supervision.

100% Remote

Timings- 8:30 a.m. EST to 5:00 p.m. EST. (Monday to Friday)

A Stable Internet Connection (At Least 100 Mbps)