Field Service Engineer

Overview:

Reporting to the Territory Service Incharge, the Field Service Trainee or Field Service Engineer will be responsible for the delivery of services towards customers in the assigned region/territory within India. This role will require strong self-management and resourcefulness to deliver and exceed in the level of service quality and supporting the overall business growth.

• Provide a high level of Service delivery, technical support & Application support for Peak's customers
• Ensure that a high level of customer satisfaction is provided for the service and support of all Peak products by working within a right first time culture
• Solid understanding of Pressure & Flow systems
• Ability to handle complex & tricky on-site issues. Conduct routine maintenance, breakdown repairs and installations at customer sites
• Working remotely from head office, you must be prepared to provide service back up or technical support during holidays, sickness cover etc and travelling as and when required
• Work with the sales team to develop both sales and service business in the territory
• Ensure an effective liaison with technical support to ensure a high level of communication and co-operation for all aspects of customer and product support

Experience,

Qualifications & Skills:

• Educational requirements Diploma/Graduate in Engineering
  - Mechanical/electrical
• Experience 1 year+, maintaining pressure systems and transportable gases in a similar or related industry would be an advantage
• A good understanding & working knowledge of Compressors / Pump’s and electrical system
• An appreciation and basic understanding of electronic control systems (PLC’s)
• Good practical skills and a methodical approach to resolving problems
• Ability to work under pressure against tight business deadlines.
• Good communication, IT and interpersonal skills
• Good perception of H&S Legislation and its implications in the workplace
• Language skills – English, Hindi & local language would be preferred

• Ability to multi-task while keeping focus to ensure tasks is completed
• Excellent technical communication skills, working across all levels, functions, and regions
• Proficiency for clear and effective communication
• The ability to manage relationships, including good team working skills