Security - 2nd Shift

Position Title:

Safety Ambassador (Bike, Vehicle, and Foot Patrol)

Reports to:

Shift Supervisors & Director of Services

FLSA:
Full-time (40 hours/week), Non-exempt (hourly) plus benefits

Salary: $26.00 per hour

• 2nd Shift: 1:30 PM - 10:00 PM

• Tues
  - Wed
• Thurs
  - Fri
• Sun
  - Mon

Downtown San Diego area

• Valid U.S. Driver’s License and clean driving record is required**

Join one of the San Diego Tribune’s  Top Workplaces!

• Set Schedules (have the same 2 days off every week)
• Medical Coverage;
  Dental Coverage;
  Vision Coverage
• Discounted MTS Transit Pass (only $21 per month)
• Earn up to 15 days of Paid Vacation annually
• 5 days of Paid Sick Time annually
• 401K Plan (eligible after 6 months of employment)
• Employee Assistance Program

Under the direction of the Shift Supervisor & the Program Director, the Safety Ambassador will act as a Liaison for their assigned neighborhoods, becoming the eyes and ears for property owners, business owners, residents, and all of Downtown San Diego. Safety Ambassadors will actively patrol assigned neighborhoods on foot and by electric bike, responding to service requests via phone, in person, or through the Clean & Safe mobile app.

Safety Ambassadors will work directly with emergency response personnel, service providers, and local law enforcement on a daily basis. Safety Ambassadors will also actively engage the community in a positive and productive manner, providing top quality customer service to all visitors and members of the Downtown San Diego community.

Safety 90%

• Provide customer service assistance to residents, business owners, tourists, and other patrons navigating the Downtown San Diego area
• Actively patrol assigned neighborhoods regularly, establishing order and presence throughout the Downtown San Diego community
• Check in daily with neighborhood residents, business owners, property owners, and private security
• Compose, maintain, and present detailed reports of incidents and accidents, notating damages, theft, or any other irregular activity
• Investigate and report suspicious activities related to panhandling, public intoxication, loitering, aggressive individuals, nuisance crimes, as well as any suspected criminal activity
• Create BOLOs reports (be on the lookout) based on the need of each property
• Assist Maintenance Ambassadors with securing areas for maintenance duties during special projects, power washing request and block face cleanings.
• Act as an escort and provide directional assistance for employees, residents, and visitors in need
• Clean, maintain and operate issued equipment, including bikes, Segways, phones, and radios
• Compile daily statistics using Eponic work logs, recording service request
• Complete quarterly training and field training under the direction of the Shift Supervisor.
• Perform quality assurance duties as directed
• Real time reporting and submittal of incident reports, employee accidents, vehicle accidents and emergency responses.
• Provide coordinated outreach services with Clean & Safe Outreach team and refer 211 informational packets to those in need.
• Report any trip hazards, day burners, lights out, unattended property or other City of San Diego correspondence via get it done app or contacting Street Divisions Department via phone.

• Adhere to all local, state, federal guidelines, and laws. (i.e. HIPAA, OSHA, FLSA, traffic laws)
• Adhere to all of the DSDP policies and procedures
• Answer all calls and radios communication, in a polite and professional manner
• Use company telephone for data collection (Eponic) and timecard features (Paylocity)
• Please note this job description is not designed to cover or contain a comprehensive listing of all the…