Post Closing Specialist - San Diego, CA

Overview

The Post Closing Specialist will add value to our local Escrow Officer teams by assisting with creating a seamless post-closing process experience. You will provide centralized post-closing and funding support to a variety of Escrow Officers while managing workflow based on volume of transactions and serve as the first point of escalation for questions and issues.

The Post Closing Specialist is responsible for ensuring that all post-closing activities related to escrow transactions are completed accurately and efficiently. This includes ensuring that all documents are properly executed and delivered and that all funds are accurately disbursed.

• Review and verify the accuracy of all closing documents.

• Coordinate with the branch toobtain any missing information or documentation.

• Verify wire confirmations, certified checks, and confirm that all funds have been received,and files are balanced.

• Complete Branch Wire Checklist.

• Initiate all wire requests with the National Wire Desk.

• Disbursefundsaccordingtotheclosingstatementandensure thatallparties receive the correct amounts.

• Prepare and maintain accurate and complete post-closing files.

• Process 1099’s.

• Handle post-closing issues such as stop payments, outstanding checks, and refund issuance.

• Provide exceptional customer service to all parties involved in the transaction.

Act as the main point of contact for Escrow Officers within an assigned market. This includes, but is not limited to:

• Identify Escrow Officer needs and take proactive steps to maintain positive experiences, as well as resolve customer complaints and issues in a timely and effective manner.

• Provide post-closing support with critical escalations

Demonstrated understanding of the real estate transaction including knowledge about the different aspects of the "life of a file."

To perform the job successfully, an individual should demonstrate the following competencies:

• Self-motivated - able to work independently with a sense of urgency in a fast-paced, high volume paperless environment.

• Peoplefirstapproach -providingexceptionalcustomerserviceto
  
  Escrow Officer,agents, and other appropriate parties throughout the transaction process.

• Technical -abilitytolearnandnavigatemultiplesoftwaresystemswithahighlevel of competency.

• Critical Thinking/Problem Solving - theindividualidentifiesandresolvesproblemsina timely manner, gathers and analyzes information thoughtfully andmaintainsconfidentiality.

• Oral/Written Communication - theindividualspeaksclearlyandpersuasivelyinpositive or negative situations to clearly adviseand resolve any issues.

• Quality Assurance - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

• Adaptability - theindividualadaptstochangesintheworkenvironment,prioritize sand manages competing demands, and can deal with frequent changes, delays, or unexpected events while remaining resilient.

• Building Collaborative Relationships - the individualmaintainsand strengthens partnerships with agents and colleagues while providing information,assistance,and support.

West Coast Escrow is built on a tradition of excellence and guided by a spirit of integrity throughout all aspects of the closing process. As your title and closing provider, we want to assure satisfaction for everyone involved in the transaction, whether you are a buyer, seller, agent or lender. West Coast Escrow is a subsidiary of Anywhere Real Estate Inc.

Anywhere Real Estate Inc. (http://(Use the "Apply for this Job" box below).) (NYSE: HOUS) is moving real estate to what's next. Home to some of the most recognized brands in real estate Better Homes and Gardens® Real Estate () ,Century 21® () ,Coldwell Banker® () ,Coldwell Banker Commercial® () ,Corcoran® () ,ERA® () , and Sotheby's International Realty® () , we fulfill our purpose to empower everyone's next move through our leading integrated services, which include franchise, brokerage, relocation, and title and settlement businesses, as well as mortgage and title insurance underwriter minority owned joint ventures.

Anywhere supports nearly 1 million home sale transactions annually and our portfolio…