Collections Specialist

We are seeking money-motivated, competitive, and coachable collector candidates to join our growing Collections team where you will play a critical role in negotiating payment from customers who have fallen delinquent (past due) on their personal loan accounts.

As a collections agent at RIVO you will benefit from new accounts daily as well as an uncapped and lucrative bonus structure with unlimited earning potential! The more you collect and recover from customer accounts, the more you earn.

• Monthly bonus potential with top collectors earning $4k+ each month!
• Hands-on training program geared to set you up for success!
• Additional spiffs based on performance!

Negotiate timely payment from customers by engaging in respectful and persuasive communication via phone, voicemail, email, and text in a call center environment - new collections accounts provided daily!

Meet and exceed individual collections quotas through effective negotiation techniques, objection handling, and follow-up strategies.

Adhere to daily and monthly production KPIs and collections performance metrics, including minimum collection quotas, call volume, on-call time etc.

Utilize strong communication, effective negotiation techniques, persistence, and persuasion skills to drive customer payments with resilience and professionalism.

Educate customers on the long-term benefits of resolving their collections account balance for future use of our lending products, services, and competitive advantages that will help them with their long-term financial goals.

Maintain a professional demeanor, adhere to company processes, and ensure accuracy in data entry and record-keeping.

Perform other duties and responsibilities as assigned.

We are looking for hard working and coachable candidates who have a positive mindset and are eager to learn our unique Collections tactics and processes! If you are money motivated, have strong negotiation and communication skills with an intrinsic drive to meet collections quotas and grow your pay .

• High school diploma, GED, or equivalent experience required.
• Prior collections experience in a quota driven position within a call center environment is strongly preferred.
• Prior work experience as a collector, collections agent, collections specialist, debt recovery specialist, debt collector, debt collections agent, debt consolidation, asset recovery specialist, asset recovery agent, accounts receivable, accounts receivable specialist, billing specialist, etc. is strongly preferred.
• Collecting on unsecured collections accounts strongly preferred.
• A positive attitude, resilience, and ability to handle rejection gracefully.
• Results-oriented and target-driven mindset with a willingness to go the extra mile to achieve collections quotas.
• Excellent negotiation skills and strong comfortability with persistence.
• Adaptability to evolving negotiation techniques, strategies, and product offerings.
• Exhibits a can-do attitude, is coachable, and motivated to achieve collections quotas.
• Extremely reliable and dependable.
• Strong ability to remain professional in escalated customer situations.
• Fluency in Spanish a strong plus!

At RIVO, you will find we
recognize hard work and performance, foster a culture of growth,and
encourage collaboration
across departments. We value the unique skills and experiences that each employee brings to the table, recognizing that this diversity strengthens our company and helps us fulfill our core values:
Respect, Integrity, Value, and Opportunity
. If you share these same values and are eager to grow both personally and professionally, we encourage you to explore opportunities with us and .

• Optimal…