Student Accounts Specialist; Accounting Technician II

Job no: 563015
Work type: Staff
Location: San Diego
Categories: Unit 7 - CSUEU - Clerical and Administrative Support Services, Administrative, Finance/Accounting, Probationary, Full Time, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)

San Diego State University is seeking a customer-focused and detail-oriented Student Accounts Specialist to provide student account assistance, process financial transactions, and support interdepartmental coordination. This role ensures accurate account management, compliance with federal and institutional policies, and responsive service for students, parents, and campus stakeholders.

• Customer Service & Account Support: Assist students, parents, and staff with inquiries related to payments, refunds, fee holds, and account access; explain policies and resolve billing issues.
• Transaction Processing & Reconciliation: Handle student account transactions, including credit adjustments, refunds, and payment postings; reconcile data for daily deposits, checks, and online payments.
• Data Reporting & Financial Aid Compliance: Run reports, process Title IV and NSLDS data, manage third-party payments, and assist with financial aid and reconciliation tasks.
• Campus Coordination & Special Programs: Support events and programs involving the Bursar’s Office (e.g., orientation, study abroad); coordinate with campus departments and participate in policy committees.

• Serve as a key contact for students navigating financial processes
• Gain hands‑on experience in university financial systems and compliance
• Collaborate with departments to support student success
• Join a team committed to clarity, service, and continuous improvement

As part of the California State University (CSU) system, San Diego State University helps power one of the largest and most impactful public university systems in the nation. See what it’s like to work at the CSU—watch our video and imagine your future here:
Working at the CSU .

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is eligible for telecommuting up to 2 days per week, following a training period during which on-site presence is required.

San Diego State University is a dynamic and exciting organization, where every employee can make a difference through meaningful work that contributes to knowledge and provides rich opportunities for students. The Division of Business and Financial Affairs (BFA) is at the heart of some of the larger projects on campus in recent years, including the construction of Snapdragon Stadium, as well as the implementation of my.

SDSU on campus. As part of BFA, the Department of Financial Operations is responsible for the financial and budgetary controls and procedures of the University and is directly responsible to the Vice President for Business and Financial Affairs. The Associate Vice President for Financial Operations has responsibility for Budget and Finance, Procure to Pay, Audit and Continuous Improvement, Shared Services, and the University Controller’s Office, which includes the University Bursar’s Office, Accounting Services, Financial Reporting, and Financial Systems Management and Analysis.

The University Controller is responsible for the maintenance of the University’s budgetary, receipt and disbursement (expenditure) general and subsidiary ledgers for all University Funds. Through the Accounting Services and Financial Reporting…