Dispatcher II

see notes below for future wage increases and/or additional compensation opportunities.

you will be required to pass a computer-based performance test to be considered for dispatcher ii positions.

multi-tasking skills and the ability to make quick decisions are essential to be a successful dispatcher.

for positions in the police department, selected candidates will undergo a comprehensive character and background investigation, including a polygraph examination and fingerprint check prior to hire. Felony convictions, domestic violence convictions, or use of any illegal drugs may be disqualifying. For additional information, refer to: https://www.sandiego.gov/police/recruiting/opportunities/dispatcher

dispatcher ii positions in the police and fire-rescue departments work on a computer-aided dispatch (cad) system and are the primary answering point for all 911 and non-emergency phone calls from within the city of san diego (fire-rescue department has dispatch contracts with chula vista, coronado, imperial beach, national city, and poway); elicit essential incident information from callers; determine the nature and extent of the request, the priority of the problem and the need for dispatching police, fire or medical field units;

enter appropriate information by typing on a computer keyboard into a dispatch format; answer routine inquiries and refer calls not requiring dispatch to the appropriate department or agency; and perform other duties as assigned.

• employees in job classifications represented by the municipal employees association (mea) are scheduled to receive the following general wage increases:
  • 3.5% effective 7/1/27
  • 2% effective 7/1/28
  • 2% effective 1/1/29
• eligible benefitted employees originally hired on or after july 10, 2021, will be automatically enrolled in the san diego city employees retirement system (sdcers).
• police and fire-rescue departments dispatcher ii employees may answer 50-170 calls a day and are required to sit for long periods of time. Please refer to the supplemental information section of the job bulletin for a more detailed description of typical dispatcher ii duties and working conditions.
• police and fire-rescue departments dispatcher ii employees may be required to work during all city holidays.
• police and fire-rescue departments dispatcher ii employees may be required to work extended periods of night or unusual shift work for which they may receive 5% additional pay.
• the communication center in the police and fire-rescue departments operates 24 hours a day, seven days a week, with day, evening, and night shifts. Dispatcher ii employees will be rotated to different shifts on a periodic basis.

• police department dispatcher ii employees typical starting hourly rate is $33.53.
• police department dispatcher ii employees must obtain a california p.o.s.t. Basic dispatcher course certificate within one year from date of hire.
• police department dispatcher ii employees who possess a california p.o.s.t. Basic dispatcher course certificate are eligible for 20% additional pay.
• police department dispatcher ii employees assigned as operators in the 911 police department phone room are eligible for 5% additional special assignment pay.
• police department dispatcher ii employees work 10 hours per shift, four days per week, with three consecutive days off.
• police department dispatcher ii employees may be required to work overtime.

• fire-rescue department dispatcher ii employees work 12-hour shifts (44/36 rotation schedule).
• fire-rescue department dispatcher ii employees may be required to work overtime during training, if needed, on cleared positions.
• fire-rescue department…