Licensed Massage Therapist

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Job Description

We are looking for an enthusiastic and polished individual to join the Spa team at our 115-room Iconic Luxury Boutique Hotel. The Massage Therapist is responsible for delivering an exceptional, personalized experience to each guest by providing high-quality, therapeutic services that promote relaxation and well-being. This individual will ensure that each guest feels cared for, comfortable, and rejuvenated throughout their spa visit.

As a member of The Spa at La Valencia team, the Massage Therapist will work closely with other team members to maintain the high standards and reputation of the Spa. They will be expected to tailor each session to the guest’s needs, ensuring an effective and relaxing experience. A strong focus on communication, professionalism, and attention to detail is required to provide the best possible service.

This role is performed in a luxury resort spa environment. Evening, weekend, and holiday shifts may be required, based on the hotel’s guest demand. Ideal candidates are highly motivated, thrive in a fast-paced team environment, and have a passion for hospitality.

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices
• Handle Guest questions and concerns professionally and courteously, ensuring guest satisfaction
• Provide accurate, appropriate, and immediate responses to all Guest requests, ensuring a positive and fulfilling spa experience
• Actively promote the Spa, treatments, services, sessions and retail, as well as programs, promotions and/or discounts available
• Ensure each treatment is customized to meet the individual needs of each guest while maintaining a high standard of quality

• Be on time for your shift and prompt with each appointment, perform services within the appropriate time allotted for the service
• Properly care for equipment and use proper amounts of product to assist with cost controls
• Perform prep work and properly clean and restock room as required
• Uphold the standards of sanitation and sterilization as directed by law and the Policies and Procedures
• Monitor inventory levels and assist in maintain stock of products required for treatments
• Inform Management of equipment maintenance needs

• Have complete knowledge and understanding of all services and products while educating and training Guests in these areas
• Effectively inform and educate our Guests about specific wellness concerns
• Provide personalized product recommendations to guests to enhance their overall spa experience and meet their individual needs

• Maintain a positive attitude and contribute to a quality work environment
• Regularly attend, participate in, and support training and staff meetings for the Spa
• Assist in all areas of spa operation including stocking and refreshing guest locker rooms, lounge, and outdoor relaxation areas, as requested by Management
• Communicate to Management any and all occurrences involving Staffs or Guests in the Spa that require attention
• Collaborate with fellow team members to ensure smooth and efficient service delivery

• Maintain a professional appearance, attitude, and behavior at all times, ensuring respectful interactions with both guests and team members
• Ensure all tasks are completed in accordance with spa policies, industry standards, and legal guidelines to maintain compliance with health and safety regulations
• Ability to work without direct supervision
• Show initiative and demonstrate a strong work ethic, ensuring that all duties are completed with a high level of attention to detail and pride
• Note:
  
  All duties and requirements stated are essential job functions. This job description in no way states or implies that these are the only duties to be performed by the Staff occupying this position. Staff may be required to perform other job‑related duties by their supervisor.

Experience: Minimum of 2 years experience as a Massage Therapist, preferably in a luxury hotel or resort setting.

Certifications: Must hold and maintain a current…